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Fitrah Ade Annisa

Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
le Polonia Hotel and Convention
Logo of the organization.
Politeknik Pariwisata Negeri Medan
Medan, Sumatera Utara, Indonesia

職場能力評價

專業背景

  • 目前狀態
  • 專業
    服務人員
    客戶支援專員
  • 產業
    飯店
    旅行
  • 工作年資
    1 到 2 年 (小於 1 年相關工作經驗)
  • 管理經歷
  • 技能
    VHP Hotel System
    PowerPoint
    Excel
    Food and Beverage Service
    Supervision
    Google Drive
    Leader
    Word
  • 語言能力
    Indonesian
    母語或雙語
    English
    進階
  • 最高學歷

求職偏好

  • 預期工作模式
    全職
    對遠端工作有興趣
  • 希望獲得的職位
  • 期望的工作地點
  • 接案服務
    兼職接案者

工作經驗

Food and Beverage Service Trainee

2021年9月 - 2022年1月
5 個月
- Created and delivered orders while maintaining accuracy and attention to detail. - Facilitated excellent customer experience by providing friendly, attentive and proactive customer service. - Retained knowledge of current menu selection for accurate, reliable customer guidence.

Front Desk Agent Trainee

2020年1月 - 2020年7月
7 個月
- Engaged with customers to better understand needs and deliver excellent service. - Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback - Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service. - Capable and knowledgeable in using VHP system
Logo of the organization.

Commis Chef Trainee

2017年1月 - 2017年4月
4 個月
- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days. - Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts. - Performed opening mise-en-place duties, maintaining professionalism of restaurant.

學歷

Logo of the organization.
Bachelor’s Degree
Hotel Managment
2018 - 2022