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Gianluca Darchivio

IT Support
Diligent support specialist with 2+ years experience. Seeking to further IT career by adquiring experience on the field.
CHS Inc
ISTEA
Buenos Aires, Argentina

Trình độ chuyên môn

  • Tình trạng hiện tại
    Đã có việc làm
  • Nghề nghiệp
    Tư vấn, hỗ trợ dịch vụ khách hàng
  • Lĩnh vực
  • Kinh nghiệm làm việc
    1-2 năm (1-2 năm liên quan)
  • Kinh nghiệm quản lý
  • Kỹ năng
    Bilingual
    SQL
    Power BI
    ServiceNow
    Remedy Ticketing System
    python
    Office
    User Training
    Pascal
    English as a Second Language (ESL)
    Technical Support
    Technical Documentation
    Team Management
    SharePoint Administration
    Computer Repair
    Database Queries
    Microsoft Power Automate
    Incident Management
    Reporting
  • Ngôn ngữ
    English
    Chuyên nghiệp
    Spanish
    Bản địa hoặc song ngữ
    Italian
    Sơ cấp
  • Trình độ học vấn cao nhất
    Bachelor

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    IT Support
  • Địa điểm làm việc mong muốn
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

IT Support

01/2019 - Hiện tại
Gran Buenos Aires, Argentina . Provide technical support involving desktop, laptop, handheld devices, or network services. . Coordinate, diagnose incoming support tickets. . Simulate or recreate user problems to resolve operating difficulties in a timely manner. . Provide event status updates to management and end-users. . Document, implement, and adhere to standard operating procedures. . Capture, monitor, communicate, and resolve events that impact the business. . Manage multiple assignments of moderate to complex scope. . Apply professional concepts, company policies and procedures to solve a variety of problems. . Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. . Coordinate software implementations handling communications between developers based in Argentina and implementors based on the US, acting as a meeting and document translator. Spanish to English and viceversa . Basic SQL Development . . Manage basic user handling in Citrix Director . Preparing material and training in various IT activities such as Office 365. . Assist end users with printer, scanner, check scanner installs. . Reset/Unlock passwords for Active Directory, iSeries accounts. . Assist users with BitLocker recoveries. . Basic Troubleshooting assistance with applications and email. . Responded to user problems and documented actions in Cherwell Service Management application. . Create Knowledge Articles to document troubleshooting steps. . Handling UAT for various IT Implementations. . Creating various PowerBI reports requested by the business. . Creating fillable forms via Adobre Acrobat Pro. . Handling tickets queue for 3 teams. . Setting up Windows Server systems. . Managed migration to ServiceNow as a Super User. . ServiceNow report creation . English and Spanish YEL Informática S.A.

Field Support Specialist

10/2018 - 12/2018
3 mos
Gestión de incidencias de usuarios mediante herramientas de ticket, diagnostico y resolución de incidentes de microinformática, seguimiento de incidencias y casos recibidos, gestión de escalamiento en caso necesario que no pueda resolverse en primer nivel, manejo de redes en dominio, impresoras, hardware y software corporativo, seguridad Informática, configuración y recambio de dispositivos móviles corporativos, administración de stock de computadoras e insumos, gestión de garantías, relevamientos de salas de reuniones, organización de videoconferencias mediante sistemas CISCO, configuración y mantenimiento de sistemas Tótem, instalación de relojes biométricos.

Học vấn

Associate’s Degree
Infrastructure Support
2019 - 2024
Mô tả
El título de Técnico Superior en Soporte de Infraestructura de Tecnología de la Información habilita al egresado para desempeñarse en forma autónoma o en relación laboral, en cargos de jefaturas y gerencias en las organizaciones, sean públicas o privadas, con aptitud para la toma de decisiones, funciones consultivas, ejecutivas, operativas y/o directivas, implementando, manteniendo, actualizando, analizando inconvenientes y resolviendo problemas derivados de la operación de productos de la tecnología de la información que cumplen funciones de sistema operativo, administración de almacenamiento, comunicaciones y redes, seguridad, base de datos, y otros subsistemas, garantizando la máxima disponibilidad del ambiente operativo de las aplicaciones informáticas de las organizaciones desarrollando las funciones descritas en el perfil profesional y cumpliendo con los criterios de realización establecidos para las mismas.
High School Diploma
Informática Personal y Profesional
2013 - 2017