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Gina is a Program and Product Manager. 

Gina has led 6+ key programs/projects to ensure cross-functional team collaboration, create products from scratch, enhance products based on user feedback, improve internal process management, build a leading product with a potential of 150Mu shipment volume, and bridge financial and digital gap in Africa through a fintech product. 

Prior to KaiOS, Gina gained a breadth of experience in strategic planning, data analytics, problem solving, data visualization, and project management at a healthcare consulting firm. When she was in college, she dedicated herself in economic research, market research, business development, and entrepreneurship. Gina received her BA in Economics with a focus in Entrepreneurship and Business Administration from University of Washington.

In her spare time, Gina enjoys singing, cooking, and watching movies. 

University of Washington

Program & Product Manager

I-Ling (Gina) Hung

KaiOS Technologies, Inc

Program and Product Manager, Platform and FinTech Departments

[Smart Touch Program]
• Led the program that has a potential of 150Mu shipment volume in the next five years in open markets by demonstrating abilities of product management, efficient communications, strategic problem solving, project management, and client relationship 
• Managed cross-functional and multi-regional teams to ensure the priorities are adjusted timely based on resource constraints, client expectations, and company strategy
• Identified high-risk workstreams and collaborated with responsible teams to create solutions for Management Team to make decisions easily
• Created and held pitching presentations for 3 clients to introduce market opportunity, price positioning, product features, and ecosystem 
• Held 20+ weekly meetings to continuously share current status and next steps with the Management Team 

[Product Enhancement Program]
• Led the program to collect user feedback and plan for 100+ improvements in performance, UX, and stability on 4 baselines
• Created a standardized process for different teams to gather/document feedback and review/plan for feature enhancements
• Improved ≥10% in ms for 500+ modules and enhanced stability tests and database performance for 4 branches

[Voice Assistant Project]
• Led Voice Assistant Project that has been improving user convenience in 3 US projects with an estimation of 2Mu+ shipment in the next two years
• Conducted cost projections and created pitching materials to promote the product to 3 potential clients
• Achieved a total activation of 45K users in 6 months

[Other Platform Workstreams]
• Collaborated with VP to conduct ROI analyses, define product roadmap, demonstrate product enhancement results, and manage 5+ platform projects, including Apps Placement, Developer Portal, and 3rd Party Service Providers
• Proactively implemented multiple process improvements on internal file system, PRD training materials/template, internal feedback form, feature priority matrix, etc. for 5 members, which improved efficiency by at least 2X

台灣台北市

Assistant Program and Product Manager, Platform Department

[Sr. Business Analyst] (had been awarded as the best performer in Asia Office starting since late 2019)
• Managed analytics projects for a client's app product in 5 steps: Set objectives and engaged client in data/research proposals, categorized raw data, conducted analyses, identified key messages, and visualized data
• Conducted 100+ analyses and organized 500+ key learnings for a client’s medical publications
• Proposed feature enhancements by investigating unmet needs, reading 50+ manuscripts, and interpreting 100+ analysis results for a client’s app

[Asia Office Manager]
• Coordinated across teams to improve quality by planning daily workstreams, aligning objectives and approaches with clients, and creating 3X high-quality deliverables in 3 months 
• Led Analytics Department to complete 2X projects to exceed client expectations by operating the 24-hour execution plan with US colleagues
• Generated 60+ analytics weekly reports to evaluate quality, fulfillment, and communication performance for 3 members and developed measurable improvements on each skill
• Created 200+ training slides on Consulting Mindset and Value Creation topics for members to develop consulting skills and understand standardized quality measurement & evaluation process

Xelay Acumen, Inc

Sr. Business Analyst & Asia Office Manager 

[Business Analyst]
• Conducted 500+ analyses for 3 clients to submit 100+ publications for 100+ medical conferences 
• Did 1,000+ pieces of data research to build medical information library and support publication planning for 7 clients
• Created 1,500+ slides to improve communication effectiveness in 100+ medical conferences for 7 clients
• Aligned objectives and proposed solutions with rationales and alternatives to exceed client expectations by 3X in 3 months
 
[Asia Office Founding Member]
• Pioneered to build the foundation by establishing benefit/bonus/salary structures, performance measurement, corporate operations, and execution processes to support 7 US clients
• Developed 3-phase goal to create 100% quality deliverables, manage long-term analytics projects, and establish a Consulting Team to develop Asia clients

Business Analyst & Asia Office Founding Member

• Composed business proposals for US/CN/TW/ HK markets and developed B2B relationship with 30+ companies, resulting in one partnership achieved with ~$15k monthly profit
• Designed marketing materials and enhanced product website to promote the brand, resulting in 10X of visitors in 2 months

美國華盛頓貝爾維尤

Global Vitamin

Business Development Specialist & Buyer

• Managed display and promoted products to reach company’s revenue projection by $100k+ in 20+ games (highest sales was $8,000 in one game)
• Provided satisfactory solutions to optimize 2,000+ clients’ purchasing experience in 20+ games

美國華盛頓西雅圖

Seattle Seahawks

Pro Shop Associate

• Conducted effective account research on potential clients and identified key data for business development for 17 projects
• Composed email responses/solutions to address issues for 100+ users

Smartsheet, Inc

Market Research Analyst

• Generated marketing and sales plan to increase customer base from 3,000 to 10,000 
• Created contents for 20+ guidebooks based on market research

I Live Bold, Inc

Business Development Specialist (Intern)

• Audited account payable by tracking expense records
• Calculated business tax for 5+ companies and filed monthly reports for 30+ organizations

C. H. CHANG and Co Certified Public Accountants

Accounting Specialist (Intern)

• Turned from loss to profit in one month (gross margin: 36%) through budget management, revenue projection, and marginal cost & profit calculation
• Conducted 100+ face-to-face interviews to develop satisfactory products
• Managed relationship with customers through social media, website, and direct market to 3,000+ people
• Designed logo and marketing materials using Photoshop to promote public identity and recognition

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