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TOEFL (102/120)

Soochow University

DHL Express Telemarketing Executive

Ines lin I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted many busines...

Ines lin

DHL Express

Telemarketing Executive (Lead Qualifier)

● Qualify lead sources and quantify potential revenue to direct quality leads to the appropriate sales resources.
● Analyzed customer interactions and history, identifying businesses poised for global expansion or increased shipping needs, and uncovering key upsell and cross-sell opportunities.
● Successfully built relationships with over 100 customers per month and achieved 90% of the overall performance targets for more than 12 months.

● Spearheaded the creation of targeted surveys, delivering incisive analysis of target audiences, competitive landscapes, and product benchmark
● Initiated proactive engagement with prospective clients to acquaint them with OYA's services, achieving near-perfect satisfaction scores (4.86/5) and boosting an increase in service adoption intent by 30%.
● Collaborated cross-functionally with key departments (such as the Consulting Team and Marketing Teams), providing strategic insights to refine product offerings and processes, ultimately enhancing the overall customer experience.

anywhere, McKee, KY 40447, USA

OYA Career

Customer Success Intern (Remote)

● Collect peer companies' product specifications and performance, and integrate front-end data for the company's product competition analysis
● Search for suitable traders and foreign manufacturers, and compile contact information of manufacturers and channels that may develop relationships into a form

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