- Nominated and Awarded 2020 Rising Star, 2020 Best Academy Support and 2020 Best Team Collaboration. - Advanced from T1 to T3 level based on high performance (90%+ retention, 95%+ scores, 97%+ task completion), - Initiated independent project "The New Age," saving 30 hours of staff labor monthly, a significant decrease in unnecessary supply waste and overall staff satisfaction. - Served as emergency contact for new hires, assisting them in the event of emergency or danger in foreign environment -Developed coaching techniques under direct supervision of regional manager; formulated action plans for development -Worked with Senior Teachers to discuss staff needs and new hire development based on subjective performance observations and feedback -Headed training and development seminars while demonstrating high knowledge of company standards and child development - Assisted with Salesforce training and IT help. - Maintained Salesforce and Omni tasks to an average 98% daily completion

- Analysed, identified and confronted communication and organization issues through facilitated team buildings, staff surveys and group development projects. - Managed conference room bookings, scheduling, and audio/visual equipment (prepared materials, catering, set up) to 100% satisfaction for 30+ events per week. - Greeted visitors with utmost hospitality, led informative tours of facilities to prospective clients, and directed phone calls/mail/email to appropriate parties in a timely manner. - Prepared meeting agendas inclusive to all departments through weekly communications with department heads - Served as liason between management and staff, communicating general office notifications

- Promoted to Director from Orientation Team Leader based on consistently high morale, exceptional leadership and selfless work ethic even in high volume events of 800+. - Mastered pro-active team building by encouraging a staff culture of independent decision-making and strategic thinking - Worked collaboratively with board of directors to prepare for 40+ new hires, on-boarding process and training. - Independently designed training curriculum for IT support, trouble shooting and problem-solving. - Mastered multi-tasking and time-management skills by prioritizing tasks in accordance to very strict 16 hour schedule. - Utilized Microsoft Office daily to prepare excel spreadsheets, flyers, presentations and other documents.