//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

I have more than 10 years of experience in the hotel industry, and I have prepared open 3 hotels; Miramar Garden Taipei, Grand Mayfull Hotel and Hotel Indigo.
There are two hotels that I have also transformed to 5 stars. Although I have no background in the field of science but I am a fast learner also a responsible person who does work quickly. 

I have many years experiences in marketing communication, public relations and sales dept. I am very familiar with the hotel industry. 

I have participated in leadership and learned a lot from hotel restaurants, front desk,  back office, house keeping and even with the kitchen that help me to know more. 

I hope in my career planning that I can have a chance to a higher level and experience work in different fields.

Texas A&M University

Christian College

Director

Jean You Hsuan Lee

Uni- Resort Kenting

Hotel Director

1. Schedule and Planning Activities.
2. The event reveals communication and promotion with planning enterprise groups.
3. Supervise all the Staff.
4. Communicate Activities to Resort Guests.
5. Manage and Maintain Recreational Needs.


Starting from Pre-opening preparation : 
1. Identify and develop market share, increase sales, create, maintain or advance a brand image or have a public face forward. Collaborates with other communications staffers, publicity, promotions or public relations pros.
2. Creation of a marketing plan or agenda. 
3. Devising attainable goals and objectives.
4. Overseeing project management.
5. Generating progress reports and delivering presentations to upper management.
6. Tracking whether the components of the marketing plan are effective, and acting accordingly.

Hotel Indigo Hsin-Chu

Marketing Manager

1. Establish and implement online and offline marketing plan, defining marketing budget.
2. Execution and assessment of special marketing projects, i.e. photo-shoot, look-book design.
3. Participate in strategy meetings with the designer and the design firms.
4. Communicate with the advertising agents to ensure the best media buying result.
5. Liaise with the team to ensure merchandising is changed properly.

Direct Marketing
1. Organize store events like private preview and seasonal runway shows for VVIPs.
2. Operate promotion activities and follow up by customer survey and customer behavior analysis.
3. Assist in building VIP point system and preparing sales voucher and brochures.

PR & Media Communication
1. Maintain relationship with the press and implement PR Campaigns.
2. Prepare press release and liaise with the journalists to ensure.
3. Exposure through selected media; track media overage performance and review it on a regular basis.
4. Organize media events like new collection preview, media trip, and W store opening.
5. Prepare press release and liaise with the journalists to ensure exposure through selected media.

• Initiate and implement crossover strategic alliance plan to raise awareness of the brand.
• Arrange interviews and press gathering for the designer

W Hotel 

Marketing Communications

Starting from pre-opening preparation : 
1. Create merchandising plan across channels.
2. Manage and communicate process and prioritization model for content merchandising using customer data and segmentation insight.
3. Execute and manage content calendar for all merchandising channels.
4. Create merchandising channel content to include DM, photo, social media programming.
5. Plan, coordinate and execute merchandising initiatives including testing, measuring, and shifting execution based on results.
6. Optimize the customer on-site experience for owned merchandising channels.
7. Schedule activities and MICE.
8. Maintain customer connections and strive for the greatest advantage.

Grand Mayfull Hotel

Manager of Sales and Marketing

1. Resolving customer complaints in a pleasant and level-headed manner.
2. Responsible for all operations of each front office departments and guest services, including the reservation, operation, concierge, front desk, luggage 
 services and house keeping.
3. Management of rooms departments training.
4. Liaison for all interdepartmental communications On-property contact for any incident, and to make a wise decision to restore order.
5. Annual costs and budgets calculating.

Fullerton Hotel East

Director of Rooms 

Resolving complaints and providing excellent customer service 
 to promote a positive image of the company and ensure guest satisfaction 
 3 
 
 	 Analyzing customer feedback and providing strategic direction to leadership to a 
 	 team of people to improve quality, customer loyalty and general operations 
 	 On-property contact for any incident, and to make a wise decision to restore order

Miramar Garden Hotel

Guest Relations Manager

Minutes and Records:
1. Recording the minutes of each meeting. 
2. Required to distribute documentation to the team and members as well as complete any legal filings on behalf of the organization on time. 

Administrative Tasks:
1. Attending and recording meetings. 
2. Completes correspondence on behalf of the team and organization, answer and return phone calls and provide personal administrative support to the team members when needed. 

Compaq Computer Co, Ltd.

Team Secretary

1. Coordinate guest arrivals and departures.
2. Ensure guests are enjoying their stay and make sure any guest complaint or request gets handled immediately.
3. Oversees and confers with all other guest service agents, like concierge and bell service.
4. Operation of check-ins and check-outs, guest services, guest satisfaction.
5. Responsible for all aspects of record keeping, such as the work schedule for the staff and cash accounting.
6. The Golden Key member.

The Regent

Concierge/Front Desk Supervisor

1. Sterilizing baby incubator.
2. Organize breast milk or dairy products.
3. Assist doctors in simple umbilical cord surgery.
4. File delivery.

分享