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Jemimah Joseph

Nigeria
As a customer care representative, I enhance customer satisfaction by resolving issues promptly and providing personalized service to foster loyalty and retention through proactive engagement and follow-up initiatives, Over time I have been able to identify process inefficiencies, develop knowledge bases, and utilize technology effectively, I am proficient with operational activities which impact positively the brand's image through effective handling of feedback. I excel in team leadership and collaboration along with data-driven decision-making and trend analysis, which drives continuous improvement. In crises, I thrive on my good communication skills and recovery strategies to restore customer confidence and loyalty, underscoring their crucial role in business success.
PENSIONS ALLIANCE LIMITED
Nexford University
Akwa Ibom State, Nigeria

Professional Background

  • Current status
    Employed
    Ready to interview
  • Profession
    Customer Service Representative
    Social Worker
  • Fields
    Insurance
    Agricultural Technology
  • Work experience
    4-6 years relevant
  • Management
  • Skills
    Microsoft Office
    Excel
    PowerPoint
    Communication
    Canva
  • Languages
    English
    Professional
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Service Representative.
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

Jan 2020 - Present
Uyo, Akwa Ibom State, Nigeria
developing and rolling out a comprehensive customer feedback system, which helped us identify areas for improvement and address customer pain points more effectively. I have also played a key role in analyzing customer data and identifying trends to inform our customer experience initiatives. By collaborating closely with cross-functional teams, I have successfully developed and implemented various customer-centric activities and programs aimed at fostering customer loyalty and increasing customer satisfaction rates.

Education

Bachelor of Business Administration (BBA)
product management
2023 - 2024
Description
Conducted in-depth research projects on global business trends, resulting in comprehensive reports that received high praise from professors. Completed coursework in international marketing and applied strategies to develop a successful digital marketing campaign for a real-world client. Collaborated with classmates on group projects, utilizing strong communication and problem-solving skills to achieve project goals and exceed expectations. Demonstrated strong time management skills by successfully balancing academic coursework with part-time employment, consistently meeting