Create and develop store strategies aimed at increasing the number of customers coming in, increasing sales and optimizing profits. Lead, train, motivate, guide and give feedback to store staff. Ensure the best possible store service to create high customer satisfaction. Organize the layout/placement of goods and set the right product location to create a good customer experience.

Prepare beverages for the customers, such as tea and coffee. Recommend the products to the customers who didn’t decide on their orders. Maintain and clean the store when needed. Adhere to food safety procedures. Handle cash and record customers’ orders information accurately. Resolve customer complaints efficiently and quickly as they come up.

Process all guest check-ins by confirming reservations, assigning room. Process all payment types such as room charges, cash, checks, debit, or credit. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Providing excellent wait service to ensure satisfaction Taking customer orders and delivering food and beverages Making menu recommendations, answering questions and sharing additional information with restaurant patrons Learning Hospitality services