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Avatar of 莊韻璇.
莊韻璇
Senior Associate
Profile
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莊韻璇

Senior Associate
-適應力強：出社會後換過幾份工作，對自我要求高，能快速進入狀況 -敏銳度高：能快速且精準判斷客戶訴求並提供解決方式
Logo of the organization.
Shopee 新加坡商蝦皮娛樂電商有限公司台灣分公司
Logo of the organization.
淡江大學 Tamkang University
台灣台北

Professional Background

  • Current status
    Employed
  • Profession
    CRM Specialist
    ・
    Inbound Telemarketer
  • Fields
    Banking
    ・
    Ecommerce
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    PowerPoint
    Excel
  • Languages
    English
    ・
    Intermediate
    French
    ・
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    資深客服
  • Desired work locations
    Taipei, Taiwan
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

資深客服

Shopee 新加坡商蝦皮娛樂電商有限公司台灣分公司
・
Full-time
Jan 2019 - Present
Taipei, Taiwan
解決客戶於平台使用時碰到的問題，包含金物流、訂單資訊、APP應用、及客訴問題處理
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個人信貸客服

花旗(台灣) 商業銀行股份有限公司
・
Full-time
Jul 2017 - Jun 2018
・
1 yr 0 mos
Taipei, Taiwan
電話行銷個人信貸、分期、預借現金分期等產品
Logo of the organization.

信用卡客服

花旗(台灣) 商業銀行股份有限公司
・
Full-time
Sep 2016 - Jun 2017
・
10 mos
Taipei, Taiwan
解決用戶使用信用卡時碰到的問題

Education

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淡江大學 Tamkang University

Bachelor of Arts (BA)
・
法文
2010 - 2014