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葉子逸
從面對面的現場服務到電話裡的對談,都是滿足客戶期待的機會,同時也是我的成就感來源 見證純網銀的從零到一,參與開行規劃及 UAT 專案,與 IT 及 PM 討論使用者體驗優化方向 不論是處理客訴案件,或是擔任客服中心講師,經過我的轉譯,能將複雜的問題變成容易理解的答案
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