Hi, I'm Joss Lee. I serve as a Senior Account Manager at Alibaba.com. I'm responsible for B2B cold-calling, providing customized proposals to companies with export needs, guiding how to set up a website on Alibaba.com, and providing SEO optimization advice. I held the position of a Restaurant Partnership Executive at UberEats. I was responsible for cold-calling, achieving sales goals, designing clients' menus, and holding Restaurant Partnership Workshop. I also possess 1 year of customer service experience as an Online-Game Text Customer Service Executive at Gamania. I was responsible for handling customer complaints by e-mail.