•Created website content, brand stories, product descriptions,and course content, newsletters as well as social media posts for various small business across Education, Hospitality, Tech Startup, eCommerce industries in both English and Chinese •Arranged events online & offline to attract inbound leads and generate revenue •Project managing/Video producing 5 Episodes video interview series( WHO'S TO KNOW?科技人來電) •Followed up on inbound sales leads via Official Line Channel •Built long-term trusting relationships with existing clients via digital channel as well as in person interaction OPEN UP SUMMIT(2019) •Supported the planning and logistics of the Open UP Summit, including meetups events such as scheduling speakers, catering, conducting telephone and/or conference meetings to screen speakers, open source projects, volunteers, sponsorships, and conducting surveys •Created branded content on multiple social media platforms. This includes blog posts, promotional materials, website copies, articles, and Facebook, Instagram, and Twitter media • Facilitated, interpreted at meetups events also as the main information source for Marketing and PR •Curated and designed local tours for attendees and speakers to immerse in deeper connections and share ideas with each other •Recruited, Trained and Scheduled volunteers into various volunteer positions •Provided outside communications to secure sponsorship opportunities/client relations 2020 Women Lead Podcast •Planned and wrote social and blog posts both on Facebook medium to promote the episode •Implemented audiogram marketing strategy and successfully increased traffic by 20% •Produced and Hosted Podcast for Episode 7 with Anchor Taiwan CEO- Elisa Chiu

*Implemented company’s first social media strategy utilizing industry research and platform determination *Curated content and user base identification for online marketing while developing marketing plans honed in on integrating offline with online marketing

*Co-led a North American market social media strategy supporting a mobile app global launch focusing on influencer identification, marketing, contract negotiation, and management across YouTube and Instagram *Developed and implemented business strategies to rebuild and retain new and existing clients through the use of online research, messaging on social media platforms, and cold pitching, which increased market share by over 20% *Recruited, scheduled, and managed 90 contractors utilizing face-to -face cold calling pitching, social media outreach, and referral programs, all the while maintaining a 100% recruiting quota

*Provided client focused customer care to customers in Chinese-speaking countries with issues pertaining to account security, privacy, profile settings, and suspension of publishing services. *Exceeded bi-weekly Quality Assurance metric by 10% and SLA target/backlogs by 20%

*Provided in person and over the phone customer care through effectively using TicketMaster and data focused multi-tasking in a fast-paced, high pressure environment

*Served roughly 10,000 event attendees and raised $120,000 for annual membership party *Reached annual donor membership goal through the integration of the Salesforce platform marketing membership goals

*Served as a liaison for roughly 60,000 event attendees, 150+ artists,40+ vendors, including communications and on-site logistics for the annual 3-day Sausalito Art Festival