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Ekaterina Ivanova
Guest Service/Teacher
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Ekaterina Ivanova

Guest Service/Teacher
I have over 7 years experience in tourism and working with people.
Phu Van Resort
Federal State Budgetary Educational Institution of Higher Education «Volga State University of Technology
Phu Quoc, Kien Giang, Vietnam

Professional Background

  • Current status
    Unemployed
  • Profession
  • Fields
    Hotel
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
  • Skills
    Microsoft Office
    Opera Hotel System
    Photoshop
    english
    customer service
    Turkish
    Russian
    Empathy
    Communication & relationship-building skills. Listen attentively
    Easygoing
    Corporate Culture
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Guest Service
  • Desired work locations
  • Freelance

Work Experience

Guest Service

Jan 2020 - Feb 2020
2 mos
Huyen Dao Phu Quoc, Kien Giang, Vietnam - welcome guests - introduce the hotel - check in and check out processes - check rooms before check in - solving problems of guests - selling tours

Guest Relation Officer

Mar 2018 - Dec 2019
1 yr 10 mos
Phu Quoc, Vietnam - check-in and check-our the guests - meet and welcome guests - inspect rooms assigned to VIP - changing the rooms - updating the guests history - order ameneties and welcome drinks for next day - ring up in house guests - money exchange - assist reception in any time - attend to guests' complaints, requests, and inquiries with respect and utmost graciousness - introduce hotel and area around Pegas Touristik Hotel Guide

Hotel Guide

May 2017 - Sep 2017
5 mos
- making the shedule of meetings with customers; - selling tours of the company; - providing information about hotel and tours; - supporting to solve problems of customers in the hotel; - 24 hours constant with guests; - notify in advance about any changes (flight delays, pick up and drop off times and etc)

Call Center Operator

Sep 2016 - Mar 2017
7 mos
- answer phones and customer requests - consult about company's products - activation and diactivation the service - notification of indebtedness.

Hotel Guide Assistant

Apr 2015 - Sep 2015
6 mos
- making the shedule of meetings with customers - selling tours of the company - providing information about hotel and tours - supporting to solve problems of customers in the hotel - 24 hours constant with guests - notify in advance about any changes flight delays, pick up and drop off times and etc

Tour Guide

Apr 2014 - Sep 2014
6 mos
Antalya, Turkey - escorting guests to the tours - providing information about country's history - organizing customers time in the tours - supporting and solving problems of customers, which could happen during the tours.

Transferman

Apr 2013 - Sep 2013
6 mos
- meeting and escorting customers from and to the Airport; - providing information about country and services of the company; - assistance in check-in and check-out; - solving problems of customers, which were happened in the bus.