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Kevin Cruz
Computer Technician
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Kevin Cruz

Computer Technician
I define myself as a person who likes to continually learn, seek solutions to every adversity that arises and give everything in every project that I start, in order to improve myself every day.
Cinema Equipment & Supplies CES +
Barcelona, Spain

Professional Background

  • Statut Actuel
    Sans Emploi
  • Profession
    Web Designer
    Technical Customer Service Engineer
    Technical Support
  • Fields
    Logiciel
    Information Services
    Internet
  • Expérience professionnelle
    6 à 10 ans (4 à 6 ans pertinente)
  • Management
    None
  • Skills
    Windows
    MacOS
    iOS
    Android
    HTML5
    CSS3
    JavaScript
    WordPress
    Network Infrastructure
    VMware
    Windows Server
    Bootstrap
    Word
    PowerPoint
  • Languages
    Spanish
    Natif ou Bilingue
    English
    Professionnel
  • Highest level of education

Job search preferences

  • Desired job type
    Temps plein
    Intéressé par le travail à distance
  • Desired positions
    Web Designer
  • Lieu de travail désiré
    United States
    Remote, OR 97458, USA
  • Freelance
    Indépendant à temps partiel

Work Experience

Level 1 Technician

déc. 2017 - mars 2020
2 yrs 4 mos
In charge of the tech support for several theater chains in US and Latam, dealing with issues regarding their servers and projectors in each theater. Serving as a middle-man between the customer and the manufacturer whenever they need a replacement for the equipment. Use Zendesk as the ticket platform for the customers request. Some of my main duties are: - Creation and follow-up in the ticketing system. - Diagnose and solving as soon as possible the issues the customer may have. - Escalation of the problems that needs assistance of the manufacturer or a third-party support.

NOC Agent

juil. 2015 - oct. 2016
1 yr 4 mos
I was part of a project called "Internet del Pueblo", it was a public service provided by the government to schools and also in parks of several cities all over the country. My main duties as one of the agents were: -Monitoring the more than 2000 points in the schools and parks all over the country. -Coordinate with the on-site technician that provided maintenance to the schools when there was an issue with the equipment. -Weekly reports of the offline links and why they were down. -Management of the Solarwinds platform.

Tech Support Agent

juil. 2012 - janv. 2015
2 yrs 7 mos
In charge of giving preventive and corrective maintenance to the computers of the users in the main building, as well in all the branches of the bank. As a tech support agent, my duties were: - Configuration of the new equipment of the employees (laptops, desktops, tablets). - Configuration for the printers in all the departments of the bank. - Support to the managers that used Mac Computers (iMac, Macbook). - Schedule updates to the different software packages of the call center.

Education

No content as of now.

Licenses & Certifications

EF SET
Issued mai 2021
No Expiration Date

Web development Full Stack o Front-end fundamental

LinkedIn
Issued avr. 2021
No Expiration Date
Platzi
Issued janv. 2019
No Expiration Date
Platzi
Issued déc. 2018
No Expiration Date