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Kiwi Chen
Head of Engineering
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Kiwi Chen

Head of Engineering
23 years experience in IT industry, including: * [7.5 years] product planning, product manager; * [6 years] S/W team leader with over 10 staffs; * [5 years] IT service leader; * [4 years] in S/W development Professional Domain: # IT: Internet/Intranet, SaaS, Enterprise applications, SAN/NAS, S/W development # Cloud Service: AWS, GCP # Banking/Securities: Credit card, EDC, ATM, home trading system, back office # Retail: POS, ERP, Payment # Project Management
Jardin Restaurant Group
FU JEN CATHOLIC UNIVERSITY
台灣新北市

Professional Background

  • Current status
  • Profession
    Project / Product Management
  • Fields
    Software
  • Work experience
    More than 15 years (More than 15 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Product Management
    Project Management
    AWS
    GCP
    MySQL
    Java
    Credit Cards
    EDC
    ATM
    POS
  • Languages
    English
    Intermediate
    Chinese
    Native or Bilingual
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Not interested in working remotely
  • Desired positions
    Sr. Product Operation Manager
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Digital and Technology Services Manager

May 2021 - Present
Responsibility: # Enterprise Technology department leader with 5 members; # Support ERP, HR, BPM, PowerBI services; # Project: ERP replacement, subsystem rostering SI, HR eco-system enhancement; # Agile IT projects with HK for project communication and execution; # Cross department communication, project mgt, partner coordination, event escalation, notification and follow up

Sr. Product Operation Manager

May 2017 - Mar 2021
3 yrs 11 mos
Responsibility: # POS-related product development; customized project PM; requirement mgt. and scheduling; owner of maintenance and development processes; AWS service operation optimization; department management (RD & customer experience team); # POS product management and service plan; # Partner management - partners engagement & technical integration evaluation; # Operation process enhancement; # Optimization of cross-departmental processes, organization and external documents planning; # Customer relationship management;

CTO

May 2015 - Mar 2017
1 yr 11 mos
Responsibility : # Lead R/D, operation teams with around 15 technical staffs; # Development new function/feature service : 3-rd party delivery service, Ali-pay, WeChat, and 3-rd party payment based on SaaS cloud services architecture; # Management all customer projects, prioritize tasks, co-ordinate PM, QA, customer service team; # Transfer major cloud service from physical server into VM environment; Major achievement : # Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores). # Improve the architecture performance, and complete the projects including Extend the different POS versions on both Windows/Android.

Technical Manager

Dec 2011 - May 2015
3 yrs 6 mos
Responsibility : # Plan and update qualification plan by weekly, and 3-5 Q pre-view roadmap updated (SAN & NAS); # Eco-system solution planning & application innovation (including Drives/HBA/Switch/OS/AP); # Response for integration product business revenue of selling 3rd-party HDD, SSD, HBA, Switch; Partner program planning with business and technical certification, including : # Drive vendors, like HGST/Toshiba/Seagate/STEC/Intel # HBA/Switch vendors, like QLogic/Emulex/ATTO # Application vendors, like Symantec/VMware/CommVault/Veeam/FarStone Major achievement : # Driving HDD business revenue 15% increase quarterly from year 2013. # Create total solution including backup S/W, virtualization, VERITAS Storage Foundation for SAN/NAS product lines. # Boot FC HBA/Swicth, and SSD business from zero to US$150K/Q.

RD Director

Mar 2010 - Sep 2011
1 yr 7 mos
Responsibility : # Lead around 12 software RD engineers; # Build up POS cloud computing services architecture, design POS and back-end management subsystems; # In charge of major customer projects, development new function/feature, and complete customization requirements; Major achievement : # Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores). # Improve the architecture performance, and complete the projects go on line with cloud service made by pure Java solution and open source, like Apache/Tomcat, JBoss MQ, J2EE, SWING. # Design and completed first EASY-Card payment integration project with Java application in restaurant chain-store.

Product Manager

Dec 2005 - Feb 2010
4 yrs 3 mos
Responsibility : # Product plan, market position, plan road-map, preparing for production; # Product annual sale forecast, promote events, management sale channels, and support presale; # Management all customer projects, prioritize tasks, and plan product road-map; Product portfolio is including : # H/W: ATM, and card reader # S/W: ATM monitoring, payment transaction switching, Securities company core system FO/BO, gateway for exchange center, FIX gateway, mobile trading, real-time market information system, reporting mgt., CMMI tool, asset mgt., anti-virus tools Major achievement : # Promote products with 35M sale revenue in 4 years. # Create business plan for Vietnam branch, and provide total solutions for securities clients in Vietnam. # Hold 6 seminars, and present products in 21 market events.

Education

Engineer’s Degree
CSIE Computer Science Information Engineering
1992 - 1996