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Avatar of Kozane Thembi Phakati.
Kozane Thembi Phakati
Call centre agent
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Kozane Thembi Phakati

Call centre agent
I have four years experience in customer care service and sales.I have also obtain a higher certificate in Teaching and training adult through a well balance Institution. I belive my exprience and knowledge has helped me to improve my working skills.
Swarovski
University of South Africa
Johannesburg, South Africa

Professional Background

  • Current status
  • Profession
    Other
  • Fields
    Consumer Goods
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    People Skills
    problem solving
    Telephone Skills
    Pays Attention To Detail
    Word
    Excel
    powerpoint
  • Languages
    English
    ・
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance

Work Experience

Sales assistant

Swarovski
Jan 2019 - Feb 2021
・
2 yrs 2 mos
• House keeping • Banking and filling • Customer care service • Drive sales • Basic IT process and procedures

Call centre agent

Firstroad emergency
Mar 2013 - Mar 2014
・
1 yr 1 mo
• Customer care and service protocol • Delivering results and meeting customer expectations • Problem solving via telephone and email • Basic Call centre procedure:receiving calls,emails and fax

Education

University of South Africa

Non-Degree Program (e.g. Coursera certificate)
・
Teaching
2014 - 2015