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Kumar Divyaprakash
Regional Key Account Manager | Customer Handling & support | Customer Success | B2B | Freelance Content Writer
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Kumar Divyaprakash

Regional Key Account Manager | Customer Handling & support | Customer Success | B2B | Freelance Content Writer
Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global Business Management. My commitment to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results.
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Work Store Limited
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ITM Group of Institutions
Mumbai, Maharashtra, India

Professional Background

  • Statut Actuel
    Employé
    Prêt à l'interview
  • Profession
    Sales
    Customer Service Manager
    Marketing Development
  • Fields
    SaaS / Services Cloud
  • Expérience professionnelle
    4 à 6 ans pertinente
  • Management
  • Skills
    Microsoft Office
    Excel
    Communication
    Sales & Marketing
    Key Account Management
    SaaS Solutions
  • Languages
    English
    Courant
  • Highest level of education

Job search preferences

  • Desired job type
    Temps plein
    Intéressé par le travail à distance
  • Desired positions
    Area sales manager & Regional sales manager Key Account Manager
  • Lieu de travail désiré
  • Freelance

Work Experience

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Regional Key Account Manager SaaS & - West India

janv. 2023 - Présent
110, Jay Gopal Industrial Estate, Dadar West, Dadar, Mumbai, Maharashtra 400028, India
* Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business review 2023.
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Regional Key Account Manager SaaS - West India

févr. 2022 - Présent
110, Jay Gopal Industrial Estate, Dadar West, Dadar, Mumbai, Maharashtra 400028, India
* Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the West Region * Supported the regional head in his key functionalities and managing 25 Strategic Key Accounts. * Responsible for Business growth in 3 categories, ie. Office Supplies, Corporate gifting and Vendor Management program. * Cultivated relationships with client HODs and decision-makers, conducting reviews to enhance services and identify new business opportunities * Created Revenue forecasts to target monthly & quarterly objectives for the region. * Negotiated cost-effective contract pricing structures, yielding positive returns on investment * Recognized as star performer for onboarding a significant client, securing a 1.10Cr+ contractual business in May 2022 * Successfully converted 3 regional accounts into national Accounts within four months, demonstrating adept customer follow-up and internal process management. * Maintained an exceptional client satisfaction rating of 98% by coordinating closely with various departments to streamline processes and achieved 100% renewals. * Achieved 100% Revenue target from existing business in the 2nd Quarter 2022. * Collaborated with the Regional Head to execute a successful Corporate Diwali gifting Project targeting the Key Accounts, adding 2.5Cr worth of business and achieving a 100% of the revenue target in the Corporate Gifting category for the West region as part of a cohesive team effort.
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Key Account Manager - Mumbai

mai 2020 - févr. 2022
1 yr 10 mos
Mumbai, Maharashtra, India
* Managed end-to-end B2B sales process, starting from lead generation, Retention and Payment collection and managing multiple Key accounts PAN India. * Awarded top performer for exceeding sales goal in 1st quarter, 2021 PAN India. * Awarded top performer in Q3 2020, securing the largest PAN India business and successfully onboarding a coveted client. * Surpassed 100% of the yearly target in the year 2020. * Managed 150+ client sites across India, worth 5lakh+ Sq. ft. with 99% customer satisfaction. * Worked on a project with CEO and National Sales Head to develop Industry segment strategies to grow and onboard new business and improvise customer experience and also develop new SaaS tool.
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Sales and Marketing Management Trainee

févr. 2020 - avr. 2020
3 mos
Mumbai, Maharashtra, India

Business Development Intern

juil. 2019 - août 2019
2 mos
CBD Belapur, Navi Mumbai, Maharashtra, India
Worked as a business development intern with CRDR Infotech Pvt Ltd on " Brand Activation: Capturing Clients feedback and interest on Enterprise Resource Planning software. " * Generated new B2B leads. * Communicated effectively with broad range of SME to promote the company's CRM Solutions. * Initiated client meetings & product demonstration of ERP solution. * Lunched email Marketing Campaign targeting SMEs and Educational Institute, Increased open rate by 14% and engagement by 9%.
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Sales And Marketing Intern

avr. 2019 - juin 2019
3 mos
Mumbai City, Mumbai, Maharashtra, India
Worked as a summer intern at Kalpataru Ltd on " Consumer Identification and lead generation through various mediums of sourcing. " * Worked as a Sales and Marketing Intern responsible for 3 Flagship luxury properties of Kalpataru. (Magnus, Avana and Amoda reserve.) * Channel Sales - Onboard new and inactive Channel Partners. * Successfully organized 5 channel partner and client events Onsite to generate new leads & prospects for the projects. * Successfully registered 21 inactive Channel partners under Kalpataru. * Performed competitor analysis.
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Project Management Intern

févr. 2019 - févr. 2019
1 mo
Mumbai, Maharashtra, India
Engaged in a live project with Dabur India, exploring the FMCG sector's modern trade and e-commerce dynamics. • Conducted brand promotion. • Executed a survey with 200 customers to understand brand preferences and expectations in modern trade, aiming to enhance overall customer experience.
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Campus Ambassador

nov. 2018 - janv. 2019
3 mos
Mumbai, Maharashtra, India
Worked as a campus ambassador with woovly.com * Generated leads for Woovly through social media. * Achieved the milestone by adding 30 new users to the Woovly Social media community. * Learnt about different types of social media marketing and digital marketing strategies. * Managed Woovly social media community.

Education

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Marketing
2018 - 2020
Description
* Participated in content marketing workshop with the Paperless postcard. * Served as presentation coordinator in Melange. * Served as the creativity department coordinator in Maverick 8.0 for offline promotion.
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Bachelor of Science (BS)
Computer Science
2014 - 2018
Activités et groupes
Computer Science Society of India
Description
B.Tech in computer science engineering * Done minor project on automated traffic signal using RFID. * Done major Project on smart home automation using IOT. * Participated in Robotics Workshop and build a Quad captor.