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Design Researcher
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Design Researcher
Yukai Liao is a Service Designer/Design Researcher/Strategist, had experiences of leading or working with people from different cultural/professional backgrounds. He devoted himself to deliver strategic planning through research. In his previous careers, he helped Walmart to optimize different types of internal operations, made business strategies for a global financial institute, and designed a new service for a global training institute. He keeps learning new knowledge through every kinds of medias and applies it to daily life or work (e.g. AI-driven applications), and opens to any kind of field and challenges.
Savannah College Art and Design
Kaohsiung City, 台灣

Professional Background

  • Current status
    Ready to interview
  • Profession
  • Fields
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Design Thinking
    Design Research
    Service Design
    Business Model Canvas
    holistic approach
    Stakeholder Analysis
    Interviewing Skills
    Presentation & communication skills
    service blueprint
    Strategy Planning
  • Languages
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Interested in working remotely
  • Desired positions
    UX Researcher/Design Researcher
  • Desired work locations
    Taiwan Province, Taiwan
  • Freelance
    Part-time freelancer

Work Experience

Senior User Experience Researcher

12월 2021 - 8월 2023
1 yr 9 mos
Taipei City, Taiwan
Works as a senior researcher in a top-rated design consultancy in Taiwan. In charge of executing research, leading the project teams, and business development. The most important projects are: 1. Lead and execute a research project and make strategic recommendations about expanding businesses in the Taiwan area for a foreign bank. The project includes desktop research, 21 competitive analysis, 3 stakeholder interviews, 23 in-depth interviews, 600 valid questionnaires, 21 prototyping, and the final strategic recommendations. The project was finally presented to the president of the Taiwan area and the director of CX from their HQ. 2. Lead and execute a research project and make strategic recommendations about the new services and the website’s performance for an international training institution. The project includes desktop research, GA analysis, Hotjar, 8 competitive analysis, 5 stakeholder interviews, 6 in-depth interviews, 5 focus group discussions, 1 prototype, and the final strategic recommendations. The project was presented to the board of directors and got a 30 out of 30 satisfaction feedback.

Design Researcher

6월 2019 - 5월 2021
2 yrs 0 mos
Bentonville, AR, USA
Worked as a design researcher/service designer in the UX team of the digital transformation department. In charge of executing research and project management. The major responsibilities are: 1. Evaluate existing internal digital tools or devices through quantitative methods(Diary study, CSAT, HaTS, SUS…etc), qualitative methods (in-depth, focus groups), and UX testing methods (heuristic evaluation, expert evaluation) 2. Advising optimization for internal operations by figuring out and defining the current problems, and making short-mid-long term suggestions. 3. Strategic recommendation for new services. Such as building imperial searching systems and the evaluation of company-wide remote working plans.

Freelance Service/UX Designer

Studio Achtzehn
6월 2011 - 5월 2019
8 yrs 0 mos
Kaohsiung City, Taiwan
A part-time job while in school(undergraduate and graduate). Which includes projects from industrial design to user studies. The most important project was: Worked with a dental clinic to do an overall analysis of their customers. Includes stakeholder interviews, field study, 1000+ surveys, in-depth interviews, service blueprinting, ecosystem mapping, encounter/user journey mapping, and recommendations including business model canvas developments. Also designed brand image and peripheral products as a plus to increase their brand value.

Service Design Intern

6월 2016 - 8월 2016
3 mos
Managed social media for gym by using UX research, increased engagement by 891% reaches, 194% likes, and 111% interactions within only 1 week. Participated in design research for 3 institutions, including cultural society, cancer-treating center, and home security company.

Industrial Designer

7월 2013 - 5월 2014
11 mos
Lead 5 people in the department of development, directly responsible to the owner of the company. Designed 5 new products, modified 48 products, 6 new sets of bathrooms, and developed new business models.


Master of Fine Arts (MFA)
Service Design
2015 - 2019
Bachelor of Science (BS)
Industrial Design
2008 - 2012

Licenses & Certifications

Google Analytics Individual Qualification

Credential ID: 147566963
Expires 4월 2024