Customer Service Representative
Skilled team player with strong background in customer service environments. Works well independently and with team members to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities.
Pawhuska High School
Barnsdall, OK 74002, USA
Electronics / Telecommunications
2-4 years (1-2 years relevant)
I've had experience in managing 1-5 people
Budgeting and cost controlFinancial PlanningRetail OperationsCustomer ServiceData ManagementSales OversightBusiness MarketingTeam Training and DevelopmentDocumentation
Highest level of education
Job search preferences
Desired job type
Full time・Remote Only
Desired work locations
Direct Support Professional
June 2021 - Present1 yr1 moHelped clients with bathing, dressing, and grooming to avoid skin breakdown and infections. Maintained case notes to document resident progress and condition. Performed household chores to promote cleanliness, safety, and livability. Cultivated social interaction through reading, games, and social activities. Built strong relationships and bonds with clients to provide a stable, supportive system.
March 2019 - Present3 yrs4 mosIncreased revenue and reduced risk by enforcing company policies and improving operations. Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Met with prospective clients to present company offerings, discuss products, and showcase service solutions. Identified areas for expansion by analyzing market, consumer trends, and competition. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
September 2010 - May 20119 mosManaged cash drawer drops, and prepared daily bank deposits to secure finances. Delegated tasks to oversee store opening and closing functions. Trained and mentored team members to promote company policies and service standards. Reviewed backend operations to check safety, organization, and preparations for restocking. Oversaw operations to maintain visual, replenishment, and cleanliness standards. Met guest needs and resolved service issues to deliver customer satisfaction.
High School Diploma・Basic studies
2006 - 2010
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