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Avatar of Lucy Wang.
Lucy Wang
Global Customer Relation Management
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Lucy Wang

Global Customer Relation Management
Customer Service / Project Management / Sales Support
Logo of the organization.
Asus 華碩電腦股份有限公司
Logo of the organization.
National Yunlin University of Science and Technology
Taipei, Taiwan

Professional Background

  • Current status
    Employed
    ・
    Open to opportunities
  • Profession
    Customer Service / Support
    ・
    Event Planner
  • Fields
    SaaS / Cloud Services
    ・
    Consumer Electronics
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    None
  • Skills
    G Suite
    Asana
    braze
    Zendesk
    metabase
    Slack
  • Languages
    English
    ・
    Professional
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    Customer Success, Account Management, User Experience Writer
  • Desired work locations
    Taipei, Taiwan
  • Freelance
    Non-freelancer

Work Experience

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Global Customer Relationship Management

Asus 華碩電腦股份有限公司
・
Full-time
Jul 2022 - Present
- Mangae outsourcing call centre KPI - Work with APAC local managers on projects - Coordinate with cross function teammates, including engineers, product managers
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Customer Success Associate

Snapask
Jul 2021 - Jul 2022
・
1 yr 1 mo
- Manage tutor quality through monitoring numbers and metrics. - Coordinate with cross function teammates, including engineer, designer, and marketer. - Build seasonal sales campaigns / canvas for better LTV. - Build In-App messages, notifications, email campaigns through Braze metric analysis. - Offer information and service on product and achieve over 90% satisfaction rate.
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Language volunteer

2017 Summer Universiade
Jul 2017 - Aug 2017
・
2 mos
- Worked in language volunteer team - Helped the athletes from foreign countries - Be the translator and servant during the activity

Education

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National Yunlin University of Science and Technology

Bachelor’s Degree
・
Applied Foreign Languages
2017 - 2021
Activities and societies
1. The captain of the track and field team. 2. Two times teacher assistant (TA) 3. Three years English teaching experience in cram school. 4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.