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Lucy Wang
Global Customer Relation Management
Customer Service / Project Management / Sales Support
Asus 華碩電腦股份有限公司
National Yunlin University of Science and Technology
Taipei, Taiwan
Latar Belakang Profesional
- Status sekarangSudah bekerja・Terbuka untuk peluang
- ProfesiCustomer Service / Support・Event Planner
- BidangSaas / Cloud Services・Elektronik Konsumen
- Pengalaman Kerja2-4 tahun (relevan 2-4 tahun)
- ManagementTidak ada
- Skil
- BahasaEnglish・Profesional
- Pendidikan tertinggiSarjana
Preferensi pencarian kerja
- Jenis pekerjaan yang diinginkanFull-time・Tertarik bekerja jarak jauh
- Jabatan pekerjaan yang diinginkanCustomer Success, Account Management, User Experience Writer
- Lokasi pekerjaan yang diinginkanTaipei, Taiwan
- Bekerja lepasNon-pekerja lepas
Pengalaman Kerja
Global Customer Relationship Management
- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects
- Coordinate with cross function teammates, including engineers, product managers
Customer Success Associate
- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate.
Language volunteer
- Worked in language volunteer team
- Helped the athletes from foreign countries
- Be the translator and servant during the activity
Edukasi
Sarjana
・
Applied Foreign LanguagesAktivitas dan komunitas
1. The captain of the track and field team.
2. Two times teacher assistant (TA)
3. Three years English teaching experience in cram school.
4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.