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Lucy Wang
Global Customer Relation Management
Customer Service / Project Management / Sales Support
Asus 華碩電腦股份有限公司
National Yunlin University of Science and Technology
Taipei, Taiwan
Professional Background
- 現在の状況就職中・就職希望
- ProfessionCustomer Service / Support・Event Planner
- FieldsSaas／クラウドサービス・家電製品
- 職務経験2〜4年 (2〜4年関連の実務経験)
- Managementなし
- Skills
- LanguagesEnglish・ビジネスレベル
- Highest level of educationBachelor
Job search preferences
- Desired job typeフルタイム・リモートワークに興味あり
- Desired positionsCustomer Success, Account Management, User Experience Writer
- 希望の勤務地Taipei, Taiwan
- Freelance非フリーランス
Work Experience
Global Customer Relationship Management
- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects
- Coordinate with cross function teammates, including engineers, product managers
Customer Success Associate
- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate.
Language volunteer
- Worked in language volunteer team
- Helped the athletes from foreign countries
- Be the translator and servant during the activity
Education
Bachelor’s Degree
・
Applied Foreign Languages活動・団体
1. The captain of the track and field team.
2. Two times teacher assistant (TA)
3. Three years English teaching experience in cram school.
4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.