Lucy Wang
Global Customer Relation Management
Customer Service / Project Management / Sales Support
Asus 華碩電腦股份有限公司
National Yunlin University of Science and Technology
Taipei, Taiwan
專業背景
- 目前狀態就職中・目前會考慮了解新的機會
- 專業客戶支援專員・活動策劃
- 產業軟體即服務 / 雲服務・消費性電子產品
- 工作年資2 到 4 年 (2 到 4 年相關工作經驗)
- 管理經歷無管理經驗
- 技能
- 語言能力English・專業
- 最高學歷大學
求職偏好
- 預期工作模式全職・對遠端工作有興趣
- 希望獲得的職位Customer Success, Account Management, User Experience Writer
- 期望的工作地點台灣台北
- 接案服務不提供接案服務
工作經驗
Global Customer Relationship Management
- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects
- Coordinate with cross function teammates, including engineers, product managers
Customer Success Associate
- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate.
Language volunteer
- Worked in language volunteer team
- Helped the athletes from foreign countries
- Be the translator and servant during the activity
學歷
Bachelor’s Degree
・
Applied Foreign Languages社團活動
1. The captain of the track and field team.
2. Two times teacher assistant (TA)
3. Three years English teaching experience in cram school.
4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.