Support and work with all Head of Departments in all aspects of running the hotels. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to RH/CH/DCH. Ensure SOP implementation in all departments and check the same during routine operational checks. Randomly inspections Dealing with Suppliers / Vendors for quality products. Inspecting all departments for SOP implementation. Inspecting all departments with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff. Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly meets and discuss unit performances