Avatar of Margerie Asido.
Margerie Asido
Support Retail Specialist
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Margerie Asido

Support Retail Specialist
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I also have knowledge in piggery business since my parents used to have one. One of the more traditional businesses you can find in predominantly agricultural areas in the provinces. Some families initially raise pigs in their backyard as a source of food just like what my parents did before.
Teletech
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TESDA: Technical Education and Skills Development Authority
Philippines

Featured Resume

Last updated on Mar 21st 2024

Professional Background

  • Current status
    Unemployed
    Open to opportunities
  • Profession
    Customer Service / Support
    Foreign Language Educator
    Recruiter
  • Fields
    Banking
    Education
    Human Resources
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Word
    Google Sheets
    Google Drive
    Back Office
    Slack
    Chat Support
    chatting
    JIRA
    JIRA Confluence
    Confluence
    Calendar Management
    Excel
    Communication & relationship-building skills. Listen attentively
    Communication Skills
    language teaching
    Language Skills
  • Languages
    English
    Professional
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Support Retail Specialist

Teletech
Full-time
Apr 2022 - Mar 2024
2 yrs 0 mos
• Providing our users with an outstanding customer experience - it’s part of our mission to make Revolut users feel secure whilst using our service • Providing excellent customer service via our in-app live chat, phone and email • Representing Revolut online at all times • Collaborating with other teams internationally to tackle any customers' issues

Administrative Assistant

Jul 2016 - Jan 2021
4 yrs 7 mos
• Maintaining physical and digital personnel records like employment contracts. • Update internal databases with new hire information. • Create and distribute guidelines and FAQ documents about company policies. • Gather payroll data like bank accounts and working days. • Publish and remove job ads. • Schedule job interviews and contact candidates as needed. • Prepare reports and presentations on HR-related metrics like the total number of hires by the department. • Develop training and onboarding material. • Respond to employees’ questions about benefits (for example, the number of vacation days they’re eligible for).

ESL Tutor

Apr 2014 - Jul 2016
2 yrs 4 mos
Dasmariñas, Cavite, Philippines
Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English. Motivating students and using humor to induce a pleasant learning environment. Maximizing students’ talk time through oral tests and presentations. Displaying excellent classroom management. Keeping accurate records of student performance. Communicating with the Department Head or Principal, as needed. Maintaining standardized guidelines.

Supervisor

Apr 2014 - Jul 2016
2 yrs 4 mos
• Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates • Organize workflow and ensure that employees understand their duties or delegated tasks • Monitor employee productivity and provide constructive feedback and coaching • Receive complaints and resolve problems • Maintain timekeeping and personnel records • Pass on information from upper management to employees and vice versa • Prepare and submit performance reports • Decide on reward and promotion based on performance • Hire and train new employees • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Education

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Non-Degree Program (e.g. Coursera certificate)
Introduction to Caregiving
2024 - 2024
Activities and societies
Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan. Allows and encourages residents to do as much of their own care as possible. Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus. Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor. Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents. Maintains residents’ records daily in a timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports the health and emotional condition of each resident; and promptly reports all changes to the supervisor. Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures. Maintains a clean, safe, and orderly environment for the residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas. Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance. Knows location of each resident, reminds them to sign out when they leave the building, and notifies the supervisor immediately if unable to locate a resident. Encourages teamwork through cooperative interactions with co-workers.
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Associate’s Degree
Computer System Design and Programming
2003 - 2005

Licenses & Certifications

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Retail Support Specialist Delivering WOW

Revolut Teletech
Issued Jun 2022
No Expiration Date
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Supervisor

U Talk In Summit
Issued Jul 2016
No Expiration Date