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Focused Accounting Specialist major ([2.9] GPA) currently attending Damascus Unversity, with 4+ years of work experience. Aiming to leverage a proven knowledge of audits, cost / benefit analysis, and e-trade skills to successfully fill the Data analyst - Financial Analyst role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.

Damascus Unversity

Coordinator: Helpdesk Support & UX Tester  @ MTN

Moaz Almulki

Coordinator: Helpdesk Support & UX Tester 

Administrator of Customer care Systems and
technical support .

Creating and development a
WordPress & Moodle & Survey systems for internal
employees.

Collect testing needs from internal clients, and determine priorities that are consistent with business goals and objectives. Proactively identify methods and solutions for how to improve the usability of business applications.

 Test enhancements, bug fixes and newly developed features focusing on 
quality and reliability.

Advising the business when to involve user research and testing

Work with UX team to plan usability test, develop success criteria, analyze results and provide recommendations in accordance with FDA and other regulatory guidance 

Carry out data clean up activities, resolve incidents
and implement operational change requests.


Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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