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NAIN COLUMNA
Media Manager
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NAIN COLUMNA

Media Manager
I am an adaptable college graduate (Bachelor of Science in International Business) from York College. During my academic career, I also managed to accrue nearly ten years of work experience. I had the privilege of working for Metro One Loss Prevention Services in a Supervisor/Management role in my free time, where I learned valuable professional skills such as customer communications, customer satisfaction, and conflict resolution. In both my academic and professional life, I have been consistently praised as hard-working by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven communication, management, and language skills.
METRO ONE LOSS PREVENTION SERVICES, Westbury, NY
York College
Dresden, Germany

Professional Background

  • Current status
  • Profession
    Organization Management
  • Fields
  • Work experience
    10-15 years (2-4 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Good Communication Skills
    Conflict Resolution
    Critical Thinking
    Language Skills
    Persuasion
    Motivate
    Empathy
    Monitor Event Activities
    Ensure Compliance
    Microsoft Office
  • Languages
    English
    Native or Bilingual
    Spanish
    Native or Bilingual
    German
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    SUPERVISOR
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

SUPERVISOR

Jun 2018 - Oct 2020
2 yrs 5 mos
Recommend or implement measures to motivate employees and improve production methods, equipment performance, product quality, or efficiency. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Keep records of employees’ attendance and hours worked.

CROWD MANAGEMENT

Aug 2017 - Sep 2019
2 yrs 2 mos
Monitor event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolutions of any problems that arise. Serve as a security escort. Confer with staff as a chosen event site to coordinate details.

CUSTOMER SERVICE REPRESENTATIVE

Apr 2013 - Jun 2018
5 yrs 3 mos
Check to ensure that appropriate changes were made to resolve customers’ problems. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation.

Call Center Representative

Jan 2009 - Mar 2013
4 yrs 3 mos
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Check to ensure that appropriate changes are made to resolve customers' problems.

Education

Bachelor of Science (BS)
Bachelor of Science (BS). International Business
2016 - 2020