1. Onboarding: - KAM will participate from the first day of meeting with customers to find out the customer's service needs. - From this need, KAM will compare with existing T&C service to: + Instruct customers on the current process of the warehouse: including system, warehousing and shipping + From customer requirements to develop new services, or new processes and systems to serve new needs that are not currently met by the warehouse. + Plan and control all jobs for the customer's operating setup, for example: Setting up accounts, contact points, combining with warehouses and shipping to prepare facilities, equipment, equipment procedures for customers. + Participate in building, controlling API progress with customers. 2. Operation: - Be the contact point to solve customer problems when using the service. - Receive and process new customer needs: for example new service. - Reconcile charges with guests when encountering exception problems. 3. Customer and internal training: - Develop customer service manuals - Develop documents on operating procedures with customers to internally understand the specific services for each customer, if any.

- Measuring the performance of departments and proposing ideal to improve service quality, Monitoring and checking Operation team working performance. - Query and create dashboard to provide data for report, operation, KPI scoring, etc... - Performed daily Quality Assurance tasks including call evaluation, call quality improvement plans, document verification, workflow calibration and data reporting - Evaluated, made an appraisal decision on documents / records uploaded by the customer (Identify fake docs and fraudulent acts) - Did research and reported to Manager about potential risks inside and outside the system related to fraud, or any other off-the-shelf activity. - Had Experience on CRM system (Hubspot) and Data System (SQL) Recognition and Gains: - Built CRM workflow for many department (Sale, Procurement, Operation)

- In charge of all activities related to export Finished Goods to customers, logistics for export, customs clearance, customs liquidation of materials. - Ensured that order filling processes and related record keeping and documentation are accurate - Checked condition of materials and verified goods