• Liaise & communicate with customers face to face, by phone, email & live chat ( via WhatsApp ). • Contacting prospects & customers to gather their information, which will subsequently manually be sorted into our company database. • Actively go above and beyond to solve any potential problems that our customers might face. • Work together with the Customer Support Department to solve any problems or obstacles that our customers are currently facing. • Filling and sorting out documents and databases into our system.

• Communicating with customers and identifying their needs & wants through face-to-face confrontation, by phone, email & live chat ( via WhatsApp & Telegram ). • Liaising with a high volume of customers daily through email & live chat ( via WhatsApp & Telegram ). • Standing in the front line and greeting our walk-in customers with a big smile on our faces, and subsequently attending to their needs & inquiries if they stumbled upon any difficulties that require our assistance. • Responsible & was the person in charge to lead the team to meet our team's weekly sales quota. • Responsible for doing a daily report on behalf of the team and submitting it to the Branch Manager. Following up with a brainstorming session with the team on further improvement strategy. • Capable of performing basic administrative duties and office-related work. Very eager to learn more if needed!