Nur Atiqah Ab. Wahab
Customer Experience Specialist - English
I have always been someone who is really passionate about serving people and putting a big smile onto their faces! The satisfaction that overwhelmed me after being able to help someone in need simply brings so much meaning into my life! And to be able to put my skills & knowledge into use while continuing to be able to pursue my dreams under your esteemed company is nothing short of a dream come true! I promise that I will always put 120% of my utmost efforts to go above and beyond to meet your company's needs for this respectable position!
Taj International College
Kampung Laloh, 18000 Kuala Krai, Kelantan, Malaysia
Customer Service / Support
1-2 years (1-2 years relevant)
I've had experience in managing 1-5 people
Great Listener & Capable of Showing Empathy Towards Customers Facing A ProblemPatience and ConsistenceGreat Communication SkillsHigh Emotional Intelligence
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Desired job type
Desired work locations
February 2021 - August 20217 mos• Liaise & communicate with customers face to face, by phone, email & live chat ( via WhatsApp ). • Contacting prospects & customers to gather their information, which will subsequently manually be sorted into our company database. • Actively go above and beyond to solve any potential problems that our customers might face. • Work together with the Customer Support Department to solve any problems or obstacles that our customers are currently facing. • Filling and sorting out documents and databases into our system.
March 2019 - February 20201 yr0 mos• Communicating with customers and identifying their needs & wants through face-to-face confrontation, by phone, email & live chat ( via WhatsApp & Telegram ). • Liaising with a high volume of customers daily through email & live chat ( via WhatsApp & Telegram ). • Standing in the front line and greeting our walk-in customers with a big smile on our faces, and subsequently attending to their needs & inquiries if they stumbled upon any difficulties that require our assistance. • Responsible & was the person in charge to lead the team to meet our team's weekly sales quota. • Responsible for doing a daily report on behalf of the team and submitting it to the Branch Manager. Following up with a brainstorming session with the team on further improvement strategy. • Capable of performing basic administrative duties and office-related work. Very eager to learn more if needed!
High School Diploma・Human Resource
2017 - 2020
Description(Pending From College's End)
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