Avatar of Nur Suci Dwi Astuti.
Nur Suci Dwi Astuti
Online Customer Service & Deal Maker
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Nur Suci Dwi Astuti

Online Customer Service & Deal Maker
Graduate from International Hotel Management School, Solo, and experienced as online customer service for more than 2 years. Passionate in helping meet customer needs for company products and services, including for personal and corporate needs. Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
CV. Dekayu Indonesia
International Hotel Management School, Solo
Yogyakarta, Indonesia

Professional Background

  • Current status
  • Profession
    Customer Service / Support
    Customer Success Manager
  • Fields
    Hotel
    Tourism
    Marketing / Communications
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Hospitality and Customer Service
    Microsoft Office
    POS Systems
    Digital Marketing
  • Languages
    English
    Intermediate
  • Highest level of education
    High school

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Online Customer Service & Deal Maker

Jul 2019 - Mar 2022
2 yrs 9 mos
1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner. 2. Help customers resolve complaints calmly according to company procedures. 3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing. 4. Work closely with other staff and divisions to ensure orders are processed properly. 5. Enter up to 100 sales orders per day into the POS system.

Cashier/Cooking

Dec 2018 - Jun 2019
7 mos
1. Cooperate with other employees to receive and process orders properly. 2. Keep the equipment and food stall area hygiene & sanitized. 3. Ensure the right product stock every day.

Education

High School Diploma
Sharia-Compliance Hotel Operations
2017 - 2019