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Graduate from International Hotel Management School, Solo, and 
 experienced as online customer service for more than 2 years. 
 Passionate in helping meet customer needs for company products 
 and services, including for personal and corporate needs. 
 Responsible for selling, channel optimization, and handling 
 complaints, as well as collaborating with other teams and divisions to 
 provide the best service for customers.

International Hotel Management School, Solo

Online Customer Service & Deal Maker

Nur Suci Dwi Astuti

CV. Dekayu Indonesia

1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner.
2. Help customers resolve complaints calmly according to company procedures.
3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing.
4. Work closely with other staff and divisions to ensure orders are processed properly.
5. Enter up to 100 sales orders per day into the POS system.

1. Cooperate with other employees to receive and process orders properly.
2. Keep the equipment and food stall area hygiene & sanitized.
3. Ensure the right product stock every day.

Nur Suci Dwi Astuti 的社群動態