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Nur Suci Dwi Astuti
Online Customer Service & Deal Maker
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Nur Suci Dwi Astuti

Online Customer Service & Deal Maker
Graduate from International Hotel Management School, Solo, and experienced as online customer service for more than 2 years. Passionate in helping meet customer needs for company products and services, including for personal and corporate needs. Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
CV. Dekayu Indonesia
International Hotel Management School, Solo
Yogyakarta, Indonesia

Trình độ chuyên môn

  • Tình trạng hiện tại
  • Nghề nghiệp
    Tư vấn, hỗ trợ dịch vụ khách hàng
    Giám đốc chăm sóc khách hàng
  • Lĩnh vực
    Khách sạn
    Du lịch
    Marketing/ Truyền thông
  • Kinh nghiệm làm việc
    2-4 năm (2-4 năm liên quan)
  • Kinh nghiệm quản lý
    I've had experience in managing 1-5 nhân viên
  • Kỹ năng
    Hospitality and Customer Service
    Microsoft Office
    POS Systems
    Digital Marketing
  • Ngôn ngữ
    English
    Trung cấp
  • Trình độ học vấn cao nhất
    High school

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
  • Địa điểm làm việc mong muốn
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

Online Customer Service & Deal Maker

07/2019 - 03/2022
2 yrs 9 mos
1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner. 2. Help customers resolve complaints calmly according to company procedures. 3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing. 4. Work closely with other staff and divisions to ensure orders are processed properly. 5. Enter up to 100 sales orders per day into the POS system.

Cashier/Cooking

12/2018 - 06/2019
7 mos
1. Cooperate with other employees to receive and process orders properly. 2. Keep the equipment and food stall area hygiene & sanitized. 3. Ensure the right product stock every day.

Học vấn

High School Diploma
Sharia-Compliance Hotel Operations
2017 - 2019