. Managing large and medium scale projects of Australian/UK clients . End to end project involvement from client handling to delivery . Using Agile frameworks SCRUM/Kanban and practices to manage projects . Taking ownership of internal and external communications of the project etc. with clients and other stakeholders . . Identifying gaps in the current software development process and implementing agile solutions to improve the process . Advocating for an Agile mindset within the team and the organization . Keeping track of projects through Agile practices and metrics. . Identifying risks and implementing risk mitigation and contingency plans. . Scheduling and Budgeting

. Managing and consulting multiple project team's simultaneously through Agile frameworks and practices . Understanding and implementing Agile frameworks and practices by considering the nature of the team and project . Identifying risks and applying risk mitigation and contingency plans. . Implementing new policies and practices for the Work-From-Home culture . Work-from-Home : Adapting and implementing agile practices to enhance the productivity of the team. . Identifying gaps in the current software development process and introducing agile solutions to mitigate or eradicate gaps for a successful project delivery. . Keeping track of projects through Agile practices and metrics. . Planning, Executing and Tracking work, towards a successful project/sprint delivery . Identifying and defining metrics to drive the project towards a successful delivery etc. Sprint Velocity, Burntdown charts, effort deviations, cost deviation etc. . Facilitating discussions with different stakeholders on decision makings and conflict resolution. . Continually seek opportunities to assess the performance and productivity of the team members and guiding them. . Taking ownership of internal and external communication of the project etc. with clients and other stakeholders . . Taking the ownership of the project. . Using Project management tools etc. JIRA, Confluence, MS Project and Trello for a successful project delivery. . Making the project progress visible through clear reports and dashboards by using project management tools such as JIRA, Confluence and Trello. . Guiding the team to be agile and process oriented. . Conducting training sessions to educate employees on agile values, principles and practices. . Preparing the project charter

. Responsible for initiating and conducting scrum ceremonies and practices. . Managing, Planning, Scheduling and Monitoring product releases with client end team's . Monitoring project progress and performance and providing status reports to the project sponsor. . Identifying user training needs and devising and managing user training programs.

Experience as a Business Analyst : . Capturing user requirements through user stories . Analyzing and designing system requirements used UML . . Finalizing the SRS document for the project. Experience as an Application Support Engineer : Level 1 & Level 2 support . Level 1 & Level 2 support for nearly 300 active users 24x7 . Providing technical leadership and oversight of the system. . Providing strong troubleshooting skills using experience and other available resources. . Providing monitoring, disaster recovery, and system support. . Troubleshoot incidents and provide resolutions for a smooth execution of processes. . Administration & Maintenance of the system. . Effectively communicating and collaborating with different team's Network/Oracle/ Amadeus to rectify issues as soon as possible. . Root cause issue analysis and resolution of issues within SLA timelines. . Maintaining up To TILL detailed documentation and publishing where applicable. . Liaising with the customer directly regarding technical difficulties and training. . Handling issue fixing upgrades and new deployments. . Provide regular updates to users on the status of the reported issues. . Work with Issues Tracking System to ensure services are provided according to SLA's using JIRA support desk . Carrying out user acceptance testing UAT for new features before implementing to the live system. . Excellent knowledge and understanding on the finance side of the system the system is integrated with the Oracle Finance . Understanding and communicating the issues with the Indian technical support team. . Conducting training sessions for Classic Travel Pvt Ltd staffs. Project Management Intern, LSEG Technology Malabe, Sri Lanka - 2016 March-2017 March . Managing, Planning, Scheduling and Monitoring product releases with client end team's . Creating and executing project plans MS Project . Managing MIS Management information system s such as JIRA and Confluence . Acting as a communication bridge between two major product team's . Version control and Release management JIRA . Maintaining team's resource allocation and utilization reports . Planning and Scheduling daily, Weekly and Monthly Meetings . Maintaining team records Leaves, Release versions . Facilitating team with other requirements ad hoc