* Utilize available resources to resolve support issues independently and as a team. * Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies. * Maintain excellent case documentation to allow for collaborative troubleshooting and resolution * Effectively communicate with customers in all formats and use judgment to determine the appropriate response channel. * Maintain case management to ensure target response times are met. * Actively participates cross-departmentally and cross-regionally in creating, maintaining, and sharing technical information and documentation related to core Jamf products and supporting technologies.

* IT infrastructure management(network, hardware, software, security) * Manage IT network equipment (router/switch/AP and so on) and control clients * Monitoring network status periodically and composing/updating network diagram * search and sign contracts with hardware and software providers * Managing IT hardware and software then support employees * Managing and updating IT assets, IP/MAC address list * Managing CCTV, the status of firewall, UPS, and entrance access control system * Implement the file protect and encrypt system to prevent employees from violating security rules. * Collaborate with headquarter divisions(Biz. Support Team/IT Operation Department) * Supporting and troubleshooting the BizOps system that company uses * Collect and clarify IT -related requests from employees. * Study and support the adoption of new systems like SAP .

* Respond daily to customer inquiries in a timely manner. Provide customers with timely resolution of technical issues. Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment. * Provide support for Windows 10 & Office 365 deployment. * Assists with or coordinates the repair of end-user hardware and software reinstallation as necessary to resolve end-user incidents. * Tracks and manages IT assets logically and physically in accordance with IT operations policy and procedures. * Formatting Laptops/Building Laptops/Desktop PCs from factory default. * Troubleshooting Laptops, Desktops, and mobile devices. * Maintain high customer service for all support queries and adhere to service management principles. * Train and supervise other support staff. * PC rollouts for clients, including VoIP and proxy configurations for clients. * Technical support for video conference using Zoom and Google Meet. * Necessary equipment setup for meeting hall projection screen, projector, audio controller... etc.