Customer Service Functions: Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person. Interface with Visitors / Clients and clearly address their inquiries. Focus on providing exceptional services resulting in customer satisfaction and positive Ensure quality assurance in the delivery of our services Patients’ files and documentation: Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up. Check that all discharged patients are properly followed up by primary Clinicians.  Admin Functions: Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials. Receive, dispatch and disseminate official correspondence. Assist in the procurement of office items when the need arises  Business Development Functions: Work with the Business team to develop excellent proposals  Facility Management: Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards) Ensure effective planning and execution of operations by reducing waste levels Ensure the facility and the office premises is always neat and tidy. Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.  Human Resource Function: Ensure proper documentation of new staff Manage attendance register for all staff Identify Staffing needs and relate it to HR Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.