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I have over six years of experience working with teams to achieve customer satisfaction and business productivity. 
On my most recent role, I facilitated more synergy between major departments by deploying digitized services for seamless reporting and a safer record keeping.

Covenant University

Administrative & Customer Service Lead @ Synapse Services LTD

Oyin

Synapse Services LTD

Administrative & Customer Service Lead

Customer Service Functions:

Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.

Interface with Visitors / Clients and clearly address their inquiries.

Focus on providing exceptional services resulting in customer satisfaction and positive

Ensure quality assurance in the delivery of our services

Patients’ files and documentation:

Opening of patients’ files for newly registered patients, allotting

hospital and medical record number and retrieving of patients files when clients come for follow up.

Check that all discharged patients are properly followed up by primary Clinicians.

 Admin Functions:

Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.

Receive, dispatch and disseminate official correspondence.

Assist in the procurement of office items when the need arises

 Business Development Functions:

Work with the Business team to develop excellent proposals

 Facility Management:

Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)

Ensure effective planning and execution of operations by reducing waste levels

Ensure the facility and the office premises is always neat and tidy.

Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

 Human Resource Function:

Ensure proper documentation of new staff

Manage attendance register for all staff

Identify Staffing needs and relate it to HR

Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.



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