• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat • Introduce Amber's investment products to clients • Assist users with navigating the app and demonstrate the functions available • Test app upgrades and provide feedback to internal teams • Capture bugs and report them to developers • Troubleshoot with clients and provide technical support • Handle clients' feedback, suggestions and bug reports • Help with app content localization and translation(English and Mandarin) • Train new teammates and provide support via Zendesk and Slack • Manage and update articles in Help Centre • Prepare weekly and monthly analysis reports on inquiries, help centre traffic, and team performance

• Preparing and delivering lessons to improve students' reading, writing, and conversing skills • Tailoring teaching style following students' needs • Tracking and reporting on students' progress • Ensuring that equipment is in good working condition at all times • Assigning activities to facilitate students' consolidation of learning materials

• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat • Answer all the product-related inquires and help customers complete their transactions. • Help customers track their packages and resolve shipping issues • Process all the exchange and return requests • Provide SOP and policy training to new team members • Handle customer complaints and escalations • Update FAQ and review customer service policies periodically • Manage listings on Shopify, Amazon Seller Central, eBay, and Esty • Prepare weekly and monthly Analysis reports on inquiries and team performance

• Assisting customers with online purchases and event details • Managing orders, client database, order fulfillment, and client inquires/complaints • Providing phone and email support to customers and event vendors • Managing Amex Delights website: uploading offers, editing offer information, managing system errors • Editing HTML marketing emails • Creating quarterly analysis report on sales, marketing email reach, and website traffic • Analysis and evaluation of the user journey to optimize customers’ experience