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凌欣源
Operation manager @ 台灣酒研學院
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凌欣源

Operation manager @ 台灣酒研學院
開過店、待過新創公司,參與過短時間內快速成長的過程 專長為專案管理、生產管理、教育訓練、SOP制訂維護與優化、現場端與系統端整合 偏好多變工作環境、從0到1的過程與無規則中建立規則 狀態以履歷檔案/Linkedin更新為主
Logo of the organization.
台灣酒研學院
國立清華大學
Taipei, Taiwan

Professional Background

  • Current status
    Employed
  • Profession
    Operations Manager
    HR Development, Training
    Production Manager
  • Fields
    Foodservice
    Education
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    powerpoint
    google drive
    excel
    專案管理
    講師
    教育訓練
    教育訓練課程規劃
    葡萄酒品酒師
    簡報提案
    簡報設計
    G Suite
    Google Sheets
    Draw.io
    生產管理
    PDCA
    流程架構規劃
    流程改善
    SOP Development
    Trello
  • Languages
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    主管特助/營運主管
  • Desired work locations
    Taipei, Taiwan
    Taichung City, Taiwan
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

Operation manager

台灣酒研學院
Full-time
Jul 2022 - Present
Taipei City, Taiwan

Director of Strategy

Mar 2021 - Jun 2022
1 yr 4 mos
Imported and executed OKR system. Managed and analyzed internal data, provided operational recommendations. Built, maintained and managed purchasing process. Built, maintained and managed HR system. Developed purchase system in the early stage for restaurant by Google sheets.

Product Manager

Aug 2020 - Feb 2021
7 mos
Integrated Airiti Reader APP, from B2L(library) only to B2L and B2C.

Project Manager, Operation Department

May 2020 - Jul 2020
3 mos
Developed and executed training for site managers. Developed order and dispatch system on behalf of the operation team, cooperated with Tech team. Adjusted the production capacity of 2 plates in 3 weeks, transferred capacity of 2.5+ tons/day, and stabilized the additional error rate after adjustment in 1 week. Be the contact person for collaborated with supply team and customer success team to integrate and improve internal processes. Analyzed shipment data, provided strategy of customer communication and adjustment of TA.

Site Manager, Operation Department

Aug 2019 - Apr 2020
9 mos
Managed 15~20 people on the operation site, an average of 2~2.5 tons of vegetables and fruits are shipped every day. Responsible for the development of the new plant, increase the average daily shipment volume of the plant from 0.7 to 3 tons/day in 4 months, Jan 2020 is assigned as the plant manager of the new plant, managing 25~30 people. Assisted the operation manager to reduce the cost of the department, with a decrease of 18.5% in the 4-month period, also controlled the shipping error rate, which decreased by 47.6% from the weekly average high of 0.498% to 0.262% in the eight months from Sep 2019. Established on-site work efficiency management standards and training SOPs.

Operation manager

Feb 2018 - Apr 2019
1 yr 3 mos
Developed training SOP for restaurant staff. Developed franchise structure, job description, marketing plan, franchise operations manual, and product development process.

Training Specialist

Jul 2014 - Feb 2018
3 yrs 8 mos
Led a team of six members to build a new online training system for staff and instructors. Conducted 2 courses, 3 months each, for operation specialists with up to 10 years of seniority. The course focused on center operation and advanced material instruction. Initiated and designed 2 lecture series about center operation and advanced instruction skills for operation specialists with up to 10 years of seniority. Hosted national staff training 3 times a year with 150+ attendees each, and an extension special training instructed by President of Kumon India for a week. Represented and spoke for Kumon Taiwan to attend the 1 st International Math and Native Language Staff Conference in Osaka, Japan in Sep. 2017, with Kumon staff from 30+ different countries or areas. Designed a new center system which saves at least 4 hours of center visits per month for an operation specialist.

營運專員

Dec 2012 - Jun 2014
1 yr 7 mos
負責區域內20餘間教室營運發展,主要自營運流程、指導能力、普及招生三方面提供協助。 自主開設26堂課程供輔導員進修,內容為基礎教材深度解析2梯次、進階教材架構關係1梯次。 於區域內舉辦100+場大小家長懇談會或成果展示活動,參加家長人數為1-100人不等。

Education

Bachelor’s Degree
生醫工程與環境科學系
2009 - 2012
Activities and societies
第11屆三社聯合舞展總籌/舞台總監 第10屆三社聯合舞展國標社舞監、結編長 2010國標社迎新總籌 多次國標大專組比賽得名

Licenses & Certifications

WSET Level 3

WSET
Issued Feb 2018
No Expiration Date