Priscilla claude
Human Resources Manager
Resourceful and meticulous human resources management
professional with over ten years of experience promoting a teamoriented and open-door environment that is conducive to a successful
staff. A cultural change management specialist with expertise in
training, orientation and on-boarding, top talent acquisition,
regulatory compliance, public presentations, community/vendor
relations, conducting case studies, benefits administration,
consensus building, risk management, citizen engagement,
operational planning, diversity and employee relations. Forwardthinking strategic manager and leadership professional seeking to
leverage background into an HR management role with a progressive
organization.
Army National Guard
Lipscomb University
Nashville, TN, USA
Professional Background
Current status
Employed
Profession
HR Manager
Fields
Human Resources
Work experience
10-15 years (10-15 years relevant)
Management
I've had experience in managing 5-10 people
Skills
PowerPointMicrosoft OfficePersonnel ManagementEmployee RelationsPolicy DevelopmentStaff ManagementStaff TrainingProblem ResolutionCommunicationPerformance Management
Languages
English・Fluent
Highest level of education
Bachelor
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Chief Human Resources Officer
Desired work locations
Nashville, TN, USA
Freelance
Non-freelancer
Work Experience
Retirement Services Officer
September 2019 - Present3 yrs7 mos
● Serves as the advisor on the Tennessee Military Department Retirement Program ● Responsible for and oversees the direction of the Retirement Services Program and functions as the technical expert ● Assist individuals in Retired Pay, Disability Retirement Pay, and Annuity Pay Applications. ● Explain Benefits and entitlements to Military members, retirees, and family members of retirement benefits and options ● Coordinate and conducts at least six retirement Seminars per year across the state ● Managing time and budget constraints ● Develops presentations and conducts training principles, policies and procedures to employees, teammates, and customers ● Evaluates individual benefit plans and informs participants of benefit information to ensure educated selections ● Interpret benefit program requirements to develop standard operation procedures and guidelines ● Integral participant in meetings to interpret and correlate policy, procedures, and guidelines related to controversial or contentious actions and recommends solutions.Talent Acquisition
June 2017 - September 20192 yrs4 mos
Cultivated relations with key influencers and potential talent. Managed rapport with 13 education institutions to maximize top talent acquisition. ● Integrated current job search knowledge and technologies into training and manuals ● Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of potential employees.Tested individuals for job aptitudes, personality traits and drug use ● Worked with team to continuously improve career and placement opportunities for students ● Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving on-boarding issues and processing paperwork ● Developed career and education plans based on individual needs ● Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes ● Taught workshops on building resumes, completing applications and searching for jobs.Benefits Manager
May 2015 - June 20172 yrs2 mos
Provided assistance to plan participants by explaining benefits information to ensure educated selections ● Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits ● Ensured data integrity and confidentiality by observing strict regulations and procedures ● Mentored newly hired employees in benefits department and provided information regarding company policies and procedures ● Maintained thorough and current personnel handbooks and records ● Adjudicated and authorized customer benefit eligibility ● Advised managers on organizational policy matters and recommend needed changes ● Reviewed employee enrollments to verify accuracy, inputting all information into company's database.Human Resources Specialist
January 2010 - July 20155 yrs7 mos
Managed recurring HR processes such as promotions, transfers, payroll and Termination ● Optimized processes by training employees to apply industry best practices and observe all protocols ● Developed process improvements and streamlined procedures to effectively resolve employee discrepancies ● Implemented employee engagement and development activities, presentations and training to maximize productivity and a united workforce ● Stayed current on EEO, ADA and other applicable federal and state policies governing employment ● Diminished obstacles and saved time, spearheading special projects through effective emergency resolution ● Implemented highly effective and individualized human resource solutions for clients ● Developed processes and metrics that supported achievement of organization's business goals ● Recommended changes in program requirements to ensure compliance ● Supported executive decision-making by reporting on metrics and recommending actionable improvements
