● Serves as the advisor on the Tennessee Military Department Retirement Program ● Responsible for and oversees the direction of the Retirement Services Program and functions as the technical expert ● Assist individuals in Retired Pay, Disability Retirement Pay, and Annuity Pay Applications. ● Explain Benefits and entitlements to Military members, retirees, and family members of retirement benefits and options ● Coordinate and conducts at least six retirement Seminars per year across the state ● Managing time and budget constraints ● Develops presentations and conducts training principles, policies and procedures to employees, teammates, and customers ● Evaluates individual benefit plans and informs participants of benefit information to ensure educated selections ● Interpret benefit program requirements to develop standard operation procedures and guidelines ● Integral participant in meetings to interpret and correlate policy, procedures, and guidelines related to controversial or contentious actions and recommends solutions.

Cultivated relations with key influencers and potential talent. Managed rapport with 13 education institutions to maximize top talent acquisition. ● Integrated current job search knowledge and technologies into training and manuals ● Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of potential employees.Tested individuals for job aptitudes, personality traits and drug use ● Worked with team to continuously improve career and placement opportunities for students ● Facilitated new hire on-boarding program by scheduling training initiatives, preparing applications, resolving on-boarding issues and processing paperwork ● Developed career and education plans based on individual needs ● Met with job seekers at career fairs and classrooms, providing details on search strategies, current market conditions and application processes ● Taught workshops on building resumes, completing applications and searching for jobs.

Provided assistance to plan participants by explaining benefits information to ensure educated selections ● Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits ● Ensured data integrity and confidentiality by observing strict regulations and procedures ● Mentored newly hired employees in benefits department and provided information regarding company policies and procedures ● Maintained thorough and current personnel handbooks and records ● Adjudicated and authorized customer benefit eligibility ● Advised managers on organizational policy matters and recommend needed changes ● Reviewed employee enrollments to verify accuracy, inputting all information into company's database.

Managed recurring HR processes such as promotions, transfers, payroll and Termination ● Optimized processes by training employees to apply industry best practices and observe all protocols ● Developed process improvements and streamlined procedures to effectively resolve employee discrepancies ● Implemented employee engagement and development activities, presentations and training to maximize productivity and a united workforce ● Stayed current on EEO, ADA and other applicable federal and state policies governing employment ● Diminished obstacles and saved time, spearheading special projects through effective emergency resolution ● Implemented highly effective and individualized human resource solutions for clients ● Developed processes and metrics that supported achievement of organization's business goals ● Recommended changes in program requirements to ensure compliance ● Supported executive decision-making by reporting on metrics and recommending actionable improvements