As Operations Executive, I worked closely with the Operations Manager on key initiatives that boosted the company's top line, optimized costs, and enhanced storefront end-to-end retail operating flows.
- Optimized operational performance by developing and implementing SOPs and streamlining existing processes, resulting in a 47% decrease in order preparation time, a 66% reduction in transaction rejection rate, and a 22% improvement in error rate.
- Improved central kitchen operations efficiency by providing training to designated staff and optimizing delivery routes, leading to a 15% reduction in transport costs and a 20% decrease in manpower costs across all stores.
- Optimized stock-taking processes and inventory management SOPs to drive service quality, resulting in a 36% improvement in the delivery platform and app product availability metrics.
- Developed and maintained a weekly operational excellence dashboard to track key performance indicators and generate insights to inform operational strategies.