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Yuchuan Shih
Associate Market Manager
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Yuchuan Shih

Associate Market Manager
Solid background in online travel E-commerce with account management, data analysis, product implementation, operation management and training programs.
Expedia
Logo of the organization.
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
Taiwan

Professional Background

  • Current status
    Employed
  • Profession
    Merchandiser
    Customer Success Manager
    Operations Manager
  • Fields
    Information Services
    Leisure
    Computer Networking
  • Work experience
    10-15 years
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Customer Relationship Management
    Business Consulting
    Digital Marketing
    Management System
    Data Analysis
    Project Management Skills
    Word
    Excel
    PowerPoint
  • Languages
    English
    Professional
    Chinese
    Native or Bilingual
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Associate Market Manager
  • Desired work locations
    Taiwan
  • Freelance
    Part-time freelancer

Work Experience

Associate Market Manager

Jan 2022 - Present
• Account Management in International Chain & local top producers such as Marriot, IHG & Evergreen and maintaining solid partnership. • Increasing +17% revenue YoY growth with 130+ high value partners. • Deliver business analysis, market insights to improve client visibility in Campaign and Media Solutions.

Lodging Solution Specialist

Oct 2020 - Dec 2021
1 yr 3 mos
• Create internal training materials for lodging technical solutions and customer service. • Optimize connectivity program in developing tools and integration, working with internal teams and external vendors. • Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service. • Best Market Operation Award in APAC 2019.

Lodging Content Specialist

Feb 2016 - Oct 2020
4 yrs 9 mos
• Educate+1200 new clients end to end Expedia platform onboarding training. • Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO. • 2018 APAC Market Operation Award.

Lodging Partner Associate III

Feb 2015 - Feb 2016
1 yr 1 mo
• Participate multiple software tests & learn projects to improve the back-end operation system. • Process partner transaction requests and support inquiries relating to product exposure and pricing strategy.

Customer Relationship Management Representative

Mar 2014 - Feb 2015
1 yr 0 mos
. Conduct management system audit once qualification recognized by technical team. . Maintaining the relationship with vendors and clients.

Graduate Research Assistant

Sep 2011 - Jan 2014
2 yrs 5 mos
. Generate and analyze large quantitative database for Taiwanese hospitality and consumer behaviors project via IBM SPSS

Senior Quality Control Engineer

Jan 2009 - Jul 2011
2 yrs 7 mos
. Coordinate and operate the manufacturing line for medical instruments and medical-related supplies. . Launch the potential foreign suppliers and boost business collaborations with companies in Japan, China and Germany

Education

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Other
The Post-Master’s International Marketing Certificate
2014 - 2015
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Master of Science (MS)
Master of Science in Hotel and Restaurant Management
2011 - 2013
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Bachelor of Science (BS)
Bachelor of Science in Food Science and Nutrition
2003 - 2007

Licenses & Certifications

Project Management Professional

Project Management Institute
Credential ID: 3187756
Issued Nov 2021
No Expiration Date