Avatar of Ray Cho(卓緯翰).
Ray Cho(卓緯翰)
Customer service engineer
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Ray Cho(卓緯翰)

Customer service engineer
Contributing for a better world by service for 4+ years experience as a customer service engineer. Participate in several core projects and modifications collaboratively and support relocation projects.
Tokyo Electron Limited , Taiwan Branch
Feng Chia University
Tainan, 台灣

Professional Background

  • Current status
    Employed
  • Profession
    Semiconductor Engineering
  • Fields
    Semiconductor
  • Work experience
    6-10 years (4-6 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    PowerPoint
    Excel
  • Languages
    English
    Intermediate
    Chinese
    Native or Bilingual
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
  • Desired positions
    Customer Service Engineer
  • Desired work locations
    Taiwan
  • Freelance
    Non-freelancer

Work Experience

Customer Service Engineer

Apr 2020 - Present
2020.4 to 2020.11 Improvement for MTB bumping process, the new design cover improves the thickness problem during oven baking and it's successfully promoted and extend the new cover design to other factories, which can reduce cost by about NTD 5,000,000. 2020.11 to now Service in TSMC F18, Completed hardware modification including transfer arm, process unit, chemical piping, the electrical, software upgrade for next generation product. Analyze the root cause of equipment or process issues and offer solutions to customers. Coordinate action plans with customers and assigns the job to subcontract engineer.

Customer Service Engineer

Oct 2016 - Apr 2020
3 yrs 7 mos
2016.10 to 2018.4 Since TSMC Fab12 is RD fab, customer improvement proposals are provided through experimental data for hardware modification, parameter optimization, and troubleshooting. 2018.5 to 2020.4 Transfer to Linko customer service team to serve MTTW, NTC3, TSMC AP3, and ASECL. Different customers, machine types,s, and processes make me understand more about the evolution and construction of each generation of machines. 2018 to 2019 MTTW Bypass module recovery project. The goal is to reduce the bypass rate by 90% to 20% within 6 months of improving customer production capability.

Education

Bachelor’s Degree
Department of Aerospace and Systems Engineering
2006 - 2010
Activities and societies
The basketball team of the school