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Retno Widiantoro
Customer Experience & Support
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Retno Widiantoro

Customer Experience & Support
A highly professional Customer Support with 5 years of experience in calls service, email, and social media in multiple industries. Possess a positive attitude and is skilled in major customer service software such as Zendesk, Freshdesk, Yellow Messanger, and Social Media Platform.
Janio Asia
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University Technology of Yogyakarta, Indonesia
Indonesia

Professional Background

  • Current status
    Employed
  • Profession
    Customer Service / Support
    CRM Specialist
    Import/Export Specialist
  • Fields
    Information Services
    E-Commerce
    Logistics
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Excel
    Email Management
    Email Support
    Communication Skills
    Negotiation skills
    Adaptable & a quick learner
    Ability To Work Under Pressure
    Teamwork
    Project Completion
    Maintenance Work
    Process Engineering
  • Languages
    English
    Intermediate
    Indonesian
    Professional
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Success / Marketing Specialist / Account Executive / Operation / Community
  • Desired work locations
    Indonesia
  • Freelance
    Part-time freelancer

Work Experience

Customer Experience & Support Logistic

Sep 2020 - Present
-As operations teams parts assisted the client with their inquiry and complaint on daily basis. -Answered the inquiry and complaints using an email minimum of 60 tickets/day. -Achieved the satisfaction of the client by over 95% with our handling. -Responsible for coordinating between the local CS team, local operations team, and local network partners in each country. -Identify client inquiries and complaints completely and accurately for client satisfaction. -Work with multiple teams, such Commercial Team, and Business Team to manage the client to meet their needs..

Customer Support ECommerce

Oct 2017 - Jun 2020
2 yrs 9 mos
-Interaction with customer used multiple channel, such as: Calls: Both Inbound & Outbound, Live Chat, Freshdesk email, Whatsapp Business. -Monitoring and ensuring all systems payment/order customer running well with helpdesk tools (CPanel/API), and minimizing payment failed >-5% of total target 95%. -Coordination and escalation with the technical team if there's an issue with the application or web. Follow up with the client if the system has been run well.
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Customer service representative

Aug 2016 - Jul 2017
1 yr 0 mos
-Answered calls with an average of 70 calls/day and resolved the inquiry and case more than 95% of the customer case. -Outbound calls to customers to offer the new product from the company. Meet the target by selling 90% of the target revenue. -Cross selling and upselling from the last product customer have.

Education

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Bachelor of Science (BS)
Informathics
2011 - 2016
3.1/4 GPA
Activities and societies
Himatika (Himpunan Mahasiswa Teknik Informatika)
Description
Organization additional from campus where the focus on activity development student with seminar or training class.

Licenses & Certifications

Digital Marketing

Genius Marketing Internatnional
Credential ID: #ID/KIM/F/154
Issued Sep 2020
No Expiration Date