Sep 2020 - Present
-As operations teams parts assisted the client with their inquiry and complaint on daily basis.
-Answered the inquiry and complaints using an email minimum of 60 tickets/day.
-Achieved the satisfaction of the client by over 95% with our handling.
-Responsible for coordinating between the local CS team, local operations team, and local network partners in each country.
-Identify client inquiries and complaints completely and accurately for client satisfaction.
-Work with multiple teams, such Commercial Team, and Business Team to manage the client to meet their needs..