Senior Customer Success Specialist
Job Search Status
Senior Customer Success Specialist
February 2019 ~ July 20196 mosAccount Management : Discovered demands and health metrics among named 50+ accounts through solid survey and regular meetings to analyze accounts portfolio and gather feedbacks to development team for optimizing product features which also enhance the competitive advantages in the market. Partnership Management : Build the organizational network by actively reaching target technical partners under strategic planning to lead the multi projects of product implementation increasing the brand awareness of Cyberbiz and the numbers of new products of 3. Training Development : Collaborate with management to identify training needs and represent firm to give training workshops, lectures, and individual consulting on e-commerce strategy to key accounts result in gaining overall 90% positive feedbacks on training sessions and constantly improve the trusts from key accounts which accounts for over 50% of total sales.
Dayla Cosmetics Co
September 2015 ~ October 20183 yrs2 mosBusiness Development : Conducted cross-border e-commerce strategy and implemented go to market plan in new countries. Took full responsibilities to reach distributors internationally through the e-mail shooting and maintain communication with external third parties to make logistics smoothly. E-commerce : Managed retail online store through optimize the process of launching new sites by analyzing the retention rate on site with limited resources and cooperated with content team to optimize the landing page result in increasing sales of 1mn and achieving year-on-year revenue growth of 200% Brand Management : Led a team of four that created a visual identity system to keep touch points of brand consistently and placed the advertisement on Facebook result in increasing reviews by 40%.
Thunderbird student government
January 2015 ~ May 20155 mosSocial Media Specialists : Collaborated with internal and external teams to implement social media tactics and engage with students of Thunderbird school Analyzed, reviewed, and reported on effectiveness of social media tactics and campaigns in an effort to maximize results resulting in an increase of Instagram account awareness by 300% Event Planning : Supported the creation and development of relevant and engaging events with cross functional team to leverage the culture of organization increased the attendance rate by 20% Marketing Coordinator : Assisted in day to day audience engagement and conflict resolution on behalf of organization and leverage audience insights by publishing the latest contents on social channels.
Marketing Research Intern
Flyon Cosmetics Co
June 2014 ~ August 20143 mosMarket Research : Evaluated social media product feedback trends through a sampling survey and interviewed key customer groups presented key customer insights to management team Product Development : Developed new market opportunities through collaboration with the product department and analyzed the unique selling points through primary market research, which led to the development of three new products within the Flyon product line Marketing Strategic Planning : Researched, analyzed, and executed long-term and short-term strategic online content marketing and social media campaigns providing customers with cosmetic tips, trends, and other information resulting in an increase of Flyon brand awareness by 5%
Taiwan Club Board
Thunderbird School of Global Management
MBA in Global Management
Chung Yuan Christian University
B.A. International Business
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