Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
about
Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care.
Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Pt. Ciptra Kreasi Woods Indutri
PADJADJARAN UNIVERSITY
Professional Background
Current status
-
Profession
Customer Service / Support・Customer Service Representative
Fields
Electronics / Telecommunications・Manufacturing・Games
Work experience
10-15 years (10-15 years relevant)
Management
I've had experience in managing 1-5 people
Skills
WordPowerPointCompetentCommunicationMs. ExcelTeam PlayerNegotiation skillsEffective Communication SkillsEmpatheticFast Learner
Languages
English・Professional
Highest level of education
-
Job search preferences
Desired job type
Full time・Remote Only
Desired positions
CUSTOMER SERVICE REPRESENTATIVE
Desired work locations
-
Freelance
Part-time freelancer
Work Experience
CUSTOMER SERVICE REPRESENTATIVE
Pt. Ciptra Kreasi Woods Indutri
January 2022 - Present1 yr3 mos
• Handling claims and inquiries via inbound calls and emails from US Customers • Handling backup tickets from Marketplaces • Make after sales calls to customer to increase positive reviews. • Make weekly reports of all the claims to the Marketing, Productions and CEO.CUSTOMER SERVICE SUPPORT
PT Infomedia Nusantara / Telkomsel Call Center
May 2018 - November 20213 yrs7 mos
• Handle backend tickets from Call Center agents and provide First Call Resolution. • Escalate unresolved cases to related divisions (IT, Network, HQ) • Provide call backs to make sure that the issues have been resolvedCUSTOMER SERVICE REPRESENTATIVE
Telkomsel CALL CENTRE/INFOMEDIA
January 2007 - December 201812 yrs0 mos
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer . Utilized CRM software to resolve the complaints of customers . Assisted customers to ensure a positive experience
