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Avatar of Risky Aryana.
Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
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Risky Aryana

CUSTOMER SERVICE REPRESENTATIVE
about Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Pt. Ciptra Kreasi Woods Indutri
PADJADJARAN UNIVERSITY

Professional Background

  • Current status
  • Profession
    Customer Service / Support
    ・
    Customer Service Representative
  • Fields
    Electronics / Telecommunications
    ・
    Manufacturing
    ・
    Games
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    PowerPoint
    Competent
    Communication
    Ms. Excel
    Team Player
    Negotiation skills
    Effective Communication Skills
    Empathetic
    Fast Learner
  • Languages
    English
    ・
    Professional
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    ・
    Remote Only
  • Desired positions
    CUSTOMER SERVICE REPRESENTATIVE
  • Desired work locations
  • Freelance
    Part-time freelancer

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

Pt. Ciptra Kreasi Woods Indutri
Jan 2022 - Present
• Handling claims and inquiries via inbound calls and emails from US Customers • Handling backup tickets from Marketplaces • Make after sales calls to customer to increase positive reviews. • Make weekly reports of all the claims to the Marketing, Productions and CEO.

CUSTOMER SERVICE SUPPORT

PT Infomedia Nusantara / Telkomsel Call Center
May 2018 - Nov 2021
・
3 yrs 7 mos
• Handle backend tickets from Call Center agents and provide First Call Resolution. • Escalate unresolved cases to related divisions (IT, Network, HQ) • Provide call backs to make sure that the issues have been resolved

CUSTOMER SERVICE REPRESENTATIVE

Telkomsel CALL CENTRE/INFOMEDIA
Jan 2007 - Dec 2018
・
12 yrs 0 mos
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer . Utilized CRM software to resolve the complaints of customers . Assisted customers to ensure a positive experience

Education

PADJADJARAN UNIVERSITY

Associate’s Degree
・
English Education
1999 - 2003