//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

about    	  Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care.    Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively	  fill the managerial role in your company.

PADJADJARAN UNIVERSITY

CUSTOMER SERVICE REPRESENTATIVE

Risky Aryana

Pt. Ciptra Kreasi Woods Indutri

•	Handling claims and inquiries via inbound calls and emails from US Customers
•	Handling backup tickets from Marketplaces
•	Make after sales calls to customer to increase positive reviews.
•	Make weekly reports of all the claims to the Marketing, Productions and CEO.


•	Handle backend tickets from Call Center agents and provide First Call Resolution.
•	Escalate unresolved cases  to related divisions (IT, Network, HQ)
•	Provide call backs  to make sure that the issues have been resolved


PT Infomedia Nusantara / Telkomsel Call Center

CUSTOMER SERVICE SUPPORT

.	 Handle customer calls, provide informations on Telkomsel both prepaid	 andpostpaid knowledge for local and native customer 
 	 .	 Utilized CRM software to resolve the complaints of customers 
 	 .	 Assisted customers to ensure a positive experience

Risky Aryana’s posts