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Rizky Amalia
Customer Support Specialist
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Rizky Amalia

Customer Support Specialist
Kiky is sociable person, she has strong willingness to learn something new and enjoy face the challenges. Doing various things make her to learn a lot of new things. Since college, kiky able to work with people from different culture enviroment so it's really good for her to work with cultural diversity in the workplace. Kiky is full of self initiativeness, eager to learn, and problem solver become the basic capital to be able to provide the best service to the customers.
Jakarta International Customer Service Institute
Institut Pertanian Bogor
Jakarta, Indonesia

Professional Background

  • Current status
  • Profession
    Project Management
    Community / Social Media
    HR Development, Training
  • Fields
    Human Resources
    Consumer Goods
    Corporate Support
  • Work experience
    2-4 years (2-4 years relevant)
  • Management
    I've had experience in managing 15+ people
  • Skills
    Willingness To Learn
    Work With People
    Presentation
    Coordinating
    Program Coordination
    Problem Solving
    Project Planning
    Social Media Content Creation
    Positive Attitude
    Interpersonal Skill
    Work Independently
    Microsoft Office
    Google Workspace
    Training & Development
    WordPress Website Development
    Vendor Management
    Communication
  • Languages
    Indonesian
    Native or Bilingual
    English
    Intermediate
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Co-Founder & Operations
  • Desired work locations
    Jakarta, Indonesia
  • Freelance
    Non-freelancer

Work Experience

General Service & Operations

Apr 2019 - Present
Jakarta, Indonesia
• Answer phone call, and comments/chat in social media • Respond to general queries emails dan chat on whatsapp business • Promote the event by email, social media, and whatsapp business • Search and collect the database of customer (name, job, company, email, contacts) • Handling customer complaint to effectively resolve the issue • Outbound marketing by calling the potential customer • Prepare proposal and offering letter for potential customer • Create invoice for the customer • Coordinate the ongoing training program to all participants and vendor • Book event room, hotel, and transportation ticket to support the needs of the event • Welcoming customer and directing them into our training room or other event • Prepare document, presentation, memos, and resume • Coordinate and manage appointments, meeting, and conference room/site. • Maintain general files such us company profile, legal files, vendor files, and other document related to company's operations. • Performing other relevant duties when needed.
Logo of the organization.

Social Researcher for Family Science

Mar 2019 - Apr 2019
2 mos
• Collect data of 300 respondents • Approach with various responden in evicted area • Interview 15-20 respondents per day (teenager & mother)

Thematic Teacher

Dec 2018 - Mar 2019
4 mos
• Approach to 25 students in a class • Introduce the concept of buying and selling and guide students to spend money wisely in traditional & modern markets • Handle year project for little entrepreneur with theme "fruit & vegetable" which involves students, teachers, and parents transacting in the school market
Logo of the organization.

Assistant Lecturer of Community Development "Akademi Keluarga Hebat Indonesia""

Sep 2018 - Dec 2018
4 mos
• Coordinate the implementation of training" between the lecturers and the village's government • Prepare training materials such as presentation slides, print out modules, souvenir, pre & post tests, and other operational equipment • Desain learning modules those it published for the BKKBN for Akademi Keluarga Hebat Indonesia 2018

Education

Bachelor’s Degree
Family and Consumer Science (3.61/4.00)
2014 - 2018

Licenses & Certifications

Tri Sector Leadership

Institut Harkat Negeri
Issued Sep 2022
No Expiration Date
English First
Issued Apr 2022
No Expiration Date

Digital Marketing

Ndalem Berkah Jogjakarta
Issued Jul 2019
No Expiration Date