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RJ Joshwen Santos
An experienced customer service representative in the fields of retail, banking, and airline industry.
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RJ Joshwen Santos

An experienced customer service representative in the fields of retail, banking, and airline industry.
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Lufthansa Services Philippines
Logo of the organization.
University of the Philippines Open University
Lalawigan ng Laguna, Calabarzon, Pilipinas

Professional Background

  • Current status
    Employed
    Ready to interview
  • Profession
    Customer Service Representative
    Customer Service / Support
    Other
  • Fields
    Banking
    Retail
    Mobility
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
  • Skills
    Word
    Excel
    PowerPoint
    Microsoft Office
    Communication
    Google Drive
    Canva
    Customer Satisfaction
    Customer Service Skills
    Interpersonal and Communication Skills
    Problem Solving Skills
    Aviation Knowledge
    Amadeus GDS
    Personal Protective Equipment
    AIRCONDITIONING
    Billing and Collections
    BANKING AND FINANCE
  • Languages
    English
    Fluent
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer service related
  • Desired work locations
  • Freelance

Work Experience

Customer Service Consultant

Sep 2021 - Present
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
Assist VIP and status passengers of Lufthansa regarding their complaints, concerns, as well as suggestions. I also review and approve payments and works of different agents and check for possible errors that may arise. Quality-checking is also part of my job as a consultant.

Billing and Collections Specialist

Mar 2021 - Aug 2021
6 mos
Quezon City, Eastern Manila District, Metro Manila, Philippines
Process billing of inbound and outbound customers. Collect payments from inbound and outbound customers. Send text and e-mail invoices to customers. Assist other agents with billing inquiries through chat. Assist customers about billing and collections through chat and text.

Customer Service Analyst

Jun 2020 - Sep 2020
4 mos
City of Taguig, Southern Manila District, Metro Manila, Philippines
Answer customer calls about disputes, credit limit, etc. Manage customer inquiries regarding credit card billing, fraud activities, and other services.

Order Desk Associate

Dec 2019 - Apr 2020
5 mos
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
Manage Spare Parts Booking. Process spare parts, FG and HVAC/NHVAC booking. Manage Lazada and Shopee orders. Manage Billing and Invoices.

Senior Process Expert

Sep 2019 - Dec 2019
4 mos
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
Effortlessly handled and resolved VIP and Social Media Escalations.

Channel Service Dispatcher

Jun 2019 - Sep 2019
4 mos
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
In-charge with accurate dispatching of complaint tickets to different channels with real-time monitoring of tickets and was able to dispatch complaint tickets within 2 hours SLA.

Rapid Response Operations Officer

Apr 2017 - Jun 2019
2 yrs 3 mos
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
In-charge with monitoring complaints from different consumers. Handled VIP and Social Media Escalations effortlessly and with flying colors.

Customer Service Representative

Jan 2016 - Feb 2017
1 yr 2 mos
City of Muntinlupa, Southern Manila District, Metro Manila, Philippines
In-charge with product planning, sales order monitoring, assisting walk-in clients, and helping customer about personal protective equipment inquiries.

Education

Logo of the organization.
Bachelor of Arts (BA)
Multimedia Studies
2021 - 2026
Logo of the organization.
Associate’s Degree
Arts
2019 - 2021
Logo of the organization.
Bachelor’s Degree
Electronic Communications Engineering Technology
2012 - 2016
Activities and societies
President of TUP Manila Red Cross Youth